Waters Corporation is seeking a highly skilled, motivated and customer focused professional to join our world-leading
Field Services Organization in the Southern Ontario area.
◾ Installation, performance maintenance, troubleshoot and support Waters' product suite (LC/MS, HPLC/UPLC,
◾ Establish and maintain collaborative relationships with external and internal customers ensuring their success
◾ Manage customer expectations, by communicating work performed and providing follow up plan if needed
◾ Ensure customer compliance regulations are followed
◾ Deliver system level training at customer sites
◾ Manage service inventory according to Waters policies
◾ Issue field service reports to document work performed
◾ Maintain sound knowledge regarding the technology and customers' application demands
◾ Work with Sales team in respect to identifying future business development opportunities
◾ Ensure that quality system procedures and Health & Safety standards are adhered to at all times
◾ BS/BA in Chemistry or Biology, engineering or other science related field
◾ 2 years experience with installation, performance maintenance, troubleshooting, support and/or end user
utilization of scientific instrumentation, preference for previous Waters product suite (LC/MS, HPLC/UPLC, SFC,
◾ Valid Driver's License in good standing is mandatory
◾ Ability to perform effective system level troubleshooting
◾ Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM,
◾ Overnight travel as required including international travel for training
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.
Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.
Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.