Account Manager

This is an exciting role that will be responsible for achieving the top line for our newly formed Clinical BU in South East Asia. We are searching for a positive, self-driven individual to create effective strategies to grow and develop the market; develop and foster strong customer relationships; and to develop and train channel partners to deliver exponential growth. The successful applicant will be part of a larger collaborative APAC team, have the opportunity to develop new business skills and will positively impact the healthcare diagnostic space. This role will report into the APAC Commercial Head.

• To build effective strategies to grow and develop the Clinical Market
• To run, develop and lead the SEA Clinical Business to be a customer centric business unit focused on meeting a high standard of customer satisfaction and to ensure that individual, team, business unit and entire business performance measurement objectives are met.
• Plan the future needs for the Clinical Business, aligning the needs and requirements for support service to meet the commercial ambitions of the company.
• Develop effective relationships  and establish strong collaborations across all departments (service, support, finance, customer service, etc.) to address key business issues & drive opportunities.
• Develop, build & implement an enhanced customer satisfaction level with Waters provided products and services through exceeding customer expectations, follow-up, and positive problem resolutions for critical account customer concerns
• To lead and train distributors to drive exponential growth in high growth segments 
• Develop and implement comprehensive and realistic business commercial plans, sales projections, and risk assessments
• Knowledge about our competitors to ensure Waters products and servicces are positioned well. 
• Set clear objectives and measures and actively feedback progress and results.
• To develop and train channel partners to deliver exponential growth in high value segments (forensics)
• To build customer advocates
• Lead and collaborate with South Korea’s Clinical Service and Application team members

In order to achieve these goals, we have identified the following competencies and attributes:

• Chemistry background or qualification
• Medical devices/capital equipment sales experience
• Experience in working with processes and business systems, enabling sales activities and successful customer management
• Experience to achieve sales targets
• Experience in strategy development, project management and problem solving
• Exceptional qualifying and negotiation skills
• Be able to provide examples of when you have been a change agent
• Build positive working relationships, both internally and externally
• Experience in presenting information to and negotiating with all levels of management
• Prioritisation skills - be able to identify what will help or hinder accomplish a goal, eliminate road blocks and create focus.
• Be comfortable makeing quick and sound decisions in ambiguous situations and be sought out by others for advice and solutions.
• Provide effective feedback to people and take appropriate actions to optimize team’s performance
• Strong oral and written communication skills in English 

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.   

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.