Service Support Specialist Intern

Waters Corporation is always looking to hire outstanding future talent for our company. The Global Service Support (GSS) Team is looking to hire a summer intern out of our Waters India - Bangalore.  This internship is a phenomenal opportunity to gain real-world experience while working at the world's leading specialty measurement company. This internship will last approximately ten weeks and the program will commense in the spring/summer of 2024.

Waters is laser focused on:

Groundbreaking Life-Science Innovation: With our scientific expertise, we aim to solve problems that matter. We develop innovative analytical technologies to catalyze groundbreaking advancements in drug discovery, propel clinical development, and ensure the safety and quality of both small and large molecule therapies, including novel modalities such as Cell & Gene Therapy and mRNA.

Diversity, Equity and Inclusion: Our people are paramount in enabling us to solve problems that matter. Waters is committed to fostering a diverse and inclusive workplace that is representative of the societies we live in. Our approach to Diversity, Equity, and Inclusion (DEI) is designed to shift attitudes, foster inclusive behaviors, and encourage increased representation of employees with diverse backgrounds.

Global Impact: With operations in over 35 countries and a global team of over 8,000, our work goes beyond the life sciences. We contribute to ensuring the safety of food and water, such as precise PFAS measurement, and advancing new materials and technology, including batteries for electric vehicles.

• This role as INTERN Service Support Specialist is intended for beginners, fresh from colleges, has intention to learn and lean on scientific and development carrier in health and life sciences organization like Waters Corporation, however candidates have some amount of experience on any service field also considered.
• Successful candidates will be trained on Chromatographic Principles, like basics HPLC, UPLC, MS and Empower application.
• This intern role will have a minimum period of 6 months, and to the maximum of 18 months.
• Successful Candidates will work with existing GSS Team based in Bangalore India, to learn of the workflows and business system like Compass.
• Provides technical support on day to day for global service organization, internal customer technical support groups and repair department.
• Technical support includes assistance with operation, troubleshooting, maintenance of Waters products and technologies.
• Test and evaluate customer instruments as required within the scope of Service Support
• Maintains the instruments, software, servers necessary for the day-to-day operations.
• Replicate the customer reported issues at Waters Labs and establish the root cause.
• Receiving, Logging, Document Customer Calls, interactions and transactions.  Complete follow up system transactions (Ticket Procedures, Reports etc.,)
• Receive direct calls from customers, document in Waters Customer databases, take remote sessions to understand customer issues and resolve real time.
• Issuing documents to be used during installations, service visits and training in collaboration with the User Experience Customer Satisfaction Group

At Waters, we view the internship program as a mutually beneficial opportunity designed to equip students real world experience, while learning from industry leaders in their functional area of choice. Our goal is that an internship at Waters will enable you to build your network as an early career professional, fast tracking your future career prospects and setting you up for success in the job market. A few key attributes we are seeking in intern candidates include: 

Curiosity: Individuals across the organization are passionate about working with, and developing students who have a passion for their subject area and a knack for problem solving.  

Courage: We admire individuals who challenge the status quo, take on leadership roles, and embrace challenges outside their comfort zones.

Compassion: We expect our team members to embody empathy in their work, fostering ethical professionalism, collaboration, active listening, and a commitment to continuous learning and growth.

Qualifications specific to this role:

• A Bachelor’s degree in related technology or equivalent with or without previous experience

• Exposure to data software related to life sciences products, like chromatograhic data software used for analytical measuremnts is added advantage for this role
• A candidate who is on final semester and looking for Industrial exposure
• Please ensure that you will be near to the location to which you are applying as in-person engagement will be required for this role

If you would like to learn more about student opportunities, click here

Click here to learn more about our Diversity, Equity and Inclusion (DEI) commitment where we have the highest score of 100% rating on the 2022 Corporate Index, CEI, the annual scorecard for LGBTQ+ workplace equality.

Competencies:
1. Demonstrated interpersonal skills in a customer support field.
2. Polished written, verbal communication and presentation skills.
3. Customer focused with very good listening skills.
4. Good priority setting and organizational skills.
5. Approach to problem solving.
6. Keen mind on continuous development of product/software knowledge
7. Proficient in English, (Read Write Speak)
8. Faster learning on organizational skills, ability to handle multiple tasks.
9. Acumen on problem solving, analytical and listening skills.
10. Proficiency in Computer Skills – Word processing, Excel, Email, Remote connectivity
systems, and other essential corporate business solutions.
11. Shall be flexible at work as required by the management

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.   

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.