Field Service Engineer III

• Are you looking for an impactful role for a fast-growing company that helps advance science and human well-being?
• Would you like the freedom of being field based where no day is the same and you get the opportunity to become a trusted advisor to our customers?
• Are you looking for lots of opportunities to grow, develop, learn, and progress in your career?
• Do you want to work for a global best-in-class, innovative technology organization who are highly focussed and committed to Diversity, Equity, and Inclusion?

If your answers are yes, then we would love to hear from you!

At Waters, we design and manufacture innovative products, solutions, and services to help our customers solve their scientific challenges. The people who work for us make a real difference in solving problems that matter, they are passionate and proud of their work and accomplishments, making Waters a great place to work.

As a Field Customer Support Specialist, you will support customers across a wide variety of lab-based scientific business sectors meaning your role is very diverse and interesting, no two days are the same!

With Waters being a Global Organization, there are endless opportunities for you to learn, grow and develop. Many of our team members have advanced their careers either in their current roles or moving into different parts of our business such as applications support, sales, global support, and leadership.

• Proven knowledge of IT robotic technology and chemistry.
• On-site training for using this equipment.
• Carrying out preventive maintenance visits.
• Perform corrective maintenance visits with an analytical approach to identify the causes of malfunctions.
• Advise customers on the efficient use of the Waters systems.
• Handle administrative actions related to interventions and monitoring of installations.
• Consider the risks associated with these activities and implement risk prevention measures.
• Promote Performance Maintenance Contracts and Qualifications.
• Promote Customer Training.
• Activity areas may be adjusted and modified in the coming years based on the development of installations, their transfers, or cessation of activities. Frequent travel is required.
• National travel and stay abroad (including USA and UK) for regular training of 1 to 3 weeks.

• Education:
• Engineer/Master 2 Chemistry, Biochemistry
• License with significant experience in these technologies
• Desired experience:
• Minimum of 1 to 2 years experience in a similar position and/or knowledge of mass spectrometry and high-performance liquid chromatography techniques.
• Solid understanding of MassLynx and Empower software.
• Practical knowledge of quadrupole MS technology.
• Knowledge of robotic systems appreciated.
• Other Skills
• Proficiency in English – Spanish/Italian: a plus
• Proven knowledge of IT and chemistry
• Proficiency with: Word, Excel, and PowerPoint 
• Personal Characteristics:
• Customer Service orientation
• Teamwork
• Strong interpersonal skills, approachable
• Good organizational skills
• Passionate about groundbreaking techniques using: mechanics, fluids, optics, electronics, technological innovations, and computer science. 
• Hardworking, willing, good judgement
• Driving licence B Crucial

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.   

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.