Field Service Engineer II

There isn’t a typical week for our Field Service Engineers!

Working as a team each Field Service Engineer is responsible for providing an excellent service to their allocated customers with the support from their own team, our expert center and regional sales teams! This is a great opportunity for someone naturally inquisitive and who loves problem solving. This isn’t your typical Field Service Engineer role we work in lab-based environments on small instrumentation within the medical and pharmaceutical industries.

Our Field Service Engineers ensure our customers are able to continue doing their critical work which could be developing new medicinal therapies to advance human health, newborn screening or ensuring the safety of our food and drink. Our Field Service Engineers are proud of the work they do and how they are contributing to this important work!

So, what do our Field Customer Support Specialists do? Below are some of the key responsibilities:

• Performing preventative, planned maintenance and running diagnostics on our Liquid Chromatography and Mass Spectrometer products at customer sites.
• Testing in a QC environment
• Undertaking planned installation work.
• As a Field Service Engineer you will build a strong rapport with their customer base in order to provide them with suitable advice and support on Waters products and services – always looking for potential opportunities as to how Waters can further support their business operations.

When you start on the team you will be allocated a buddy and initially work alongside one of our senior engineers performing preventative maintenance whilst also receiving training tailored to your experience and background.

Qualifications

We work flexibility and have a great work life balance, there is loads of opportunity for development and progression. Some of our Field Service Engineers enjoy being in the role for many years but others have progressed into Team Leader roles and into Sales positions, the network you build across Waters globally means the opportunities are endless.

What are we looking for from you?

• We ask that you are interested in science, technique, service and people!
• You could have an engineering, lab, analytical or chemistry background.
• It’s important that you are flexible and enjoy variety in your role as well as being able to build a good rapport with customers

We asked one of our engineers what they think about their roles and here are a few of the things they mentioned:

“you could think it’s a job where you work on your own a lot but with the regular calls with the team, support from the expert center and the relationships we have with our customers it couldn’t be further from the truth”

“as a women joining the team I was a bit apprehensive about how I would be treated but I needn’t have worried the team is very inclusive”

Join the team today and connect with Thomas Berthelsen on Linked In if you would like an informal chat about the role

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace.

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.   

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.