Customer Support Specialist II

• The successful candidate will be responsible for all customer service support

  Provide assistance for FSE to manage service bag, qualification tools and parts ordering.

  Customer parts purchase order process.

  Compass  case and unprocessed Work Order follow up.

  Customer classroom education management.

1. Customer service hotline receive and reply.
2. Customer parts purchase order process
3. FSE parts ordering, service bag and qualification tools management
4. Compass case and unprocessed Work Order follow up
5. Customer classroom education management
6. Customer training PC management

• Customer service experience more than 3 years
• FA related work experience more than 3 years
• Familiar with SAP system
• Good communication skill

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.   

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.