Operational Excellence Manager - Global Capability Center

The Operational Excellence Manager will ensure the operational excellence & execution within the Global Capability Centre (GCC). This role will focus on optimizing processes, enhancing performance, and aligning operations with organizational goals. The ideal candidate will possess strong analytical skills, a strategic mindset, and a proven ability to lead & collaborate with cross-functional teams.

The role involves overseeing & coordinating various processes and operations that are key and important for Waters GCC. It includes providing operational & tactical support to the Waters GCC Head in close collaboration with the stakeholders, GCC LT & support functions.

This position will follow a hybrid model work approach( 3 days a week working from GCC office, RMZ ecoworld, Bellandur, Bangalore)

1. Operational Excellence:
• Drive continuous improvement initiatives to enhance efficiency and effectiveness of operations.
• Implement best practices in project management and operational processes.
• Monitor and evaluate operational performance, providing regular reports to stakeholders.
• Manage IT Supplier/Vendor Management, ensuring timely and efficient fulfilment of needs, SOW execution, and renewals
• Oversee and Track the Intake and Ideation processes at GCC
• Track and manage the SLAs/KPIs
• Oversee budgeting and financial management for operational activities, ensuring cost control and optimal resource allocation.
2. Communication and Reporting:
• Prepare and present reports for senior leadership, highlighting key metrics, progress on initiatives, and areas of concern.
• Facilitate communication between the GCC and other departments, ensuring alignment and clarity on priorities.
• Draft internal communications, presentations, and strategic documents.
3. People Engagement:
• Drive the People Engagement Initiatives at GCC and foster collaboration across Waters.
• Lead and mentor cross-functional teams, fostering a collaborative environment and ensuring staff motivation and engagement.
• Ensure optimal utilization of talent and technology across GCC.
• Co-ordinate and support University/Educational Institution tie-ups
• Co-ordinate with the Local GCC Ecosystems/Association & chapters
4. Stakeholder Engagement:
• Build strong relationships with internal and external stakeholders to promote alignment and engagement.
• Act as a liaison between the GCC and other departments to ensure smooth operations and information flow.
• Engage with clients and partners to understand their needs and enhance service delivery.
• Co-ordinate any travel needs to and from GCC.
5. Risk Management:
• Identify potential risks within operational processes and develop mitigation plan.
• Ensure compliance with relevant regulations and industry standards.
• Manage audits and coordination
• Prepare for and respond to operational challenges, ensuring business continuity.
6. Performance Measurement:
• Establish key performance indicators (KPIs) to assess operational effectiveness and drive continuous improvement.
• Keep the GCC data and metrics up to date
• Utilize data analytics to drive decision-making and identify trends.
• Report on progress towards operational goals and make recommendations for improvement.
• Serve as a problem-solver, addressing challenges that arise during project execution.
• Analyse existing processes to identify opportunities and recommend improvements, utilizing industry proven methodologies.

Skills:

• Analytical Skills: Proficient in analysing data to inform decisions and track performance.
• Communication: Excellent verbal and written communication skills for engaging with stakeholders at all levels.
•  Project Management: Strong organizational skills with the ability to manage multiple projects and deadlines. Proficiency in project management methodologies (e.g., Agile, Lean, Six Sigma).
• Adaptability: Capacity to adapt to changing business environments and priorities.
• Technical Proficiency: Familiarity with operational management software and tools. Familiarity with data analysis tools and software.

Qualifications:

• Education: Master’s or Bachelor’s degree in business administration / engineering / computer applications/ Operations Management preferred.
• Expereince:Minimum of around 10 years of relevant Industry experience in IT Operations and management.                                                            A certified PMP from PMI preferred.

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.   

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.