Senior Manager, Capability Owner - Business Intelligence

Our Enterprise Process Excellence team is on a mission to improve business outcomes and employee experiences by driving step-change improvements in critical enterprise processes, and the technology and analytics supporting these.

As a Sr Mgr, Business Intelligence, you will be responsible for building capabilities related to managing and improving business performance through, e.g., digital scorecards, to enable efficient and effective reporting, root-cause analysis, and action tracking. This will require you to build and lead a cross-functional team with experience in disciplines such as analytics and data engineering, while collaborating with a number of dedicated, domain-specific business process improvement teams to define and measure key performance indicators.

This position will have a hybrid work schedule, with three days at the GCC office in Bangalore and two days from home.

• Establish and lead a cross-functional team with capabilities in business analytics, data engineering, data science, and data visualization
• Define the technical architecture required to support, e.g., digital scorecards at scale
• Implement and maintain high-performing solutions to support performance reporting and diagnostics at scale
• Define, implement, and maintain the processes related to usage of, e.g., digital scorecards for reporting, to ensure consistent approaches to managing KPIs, accelerating root-cause analysis, and tracking actions to address underperformance are in place
• Work with leaders and teams across different domains to ensure they adopt the processes, tools, and capabilities made available by the team
• Deploy new processes, tools, and capabilities, supported with appropriate communication, training, and documentation to ensure full adoption

• 10+ years progressive experience in business analytics, data engineering, and process mining across multiple functional areas (e.g., R&D, Manufacturing, and Sales)
• Knowledge of Process Mining (Celonis) solutions required
• Strong conceptual and analytical problem solving skills
• Solid understanding of Lean concepts and tools
• Strong project management skills, experience supporting global projects
• Strong influencing skills, proven ability to work across organizational boundaries driving change and harmonization across a global organization
• Results oriented mindset, operates with high sense of urgency. Proven track record of solving problems, breaking down barriers and delivering results ahead of schedule
• Ability to think strategically while also being attentive to details
• Strong written and verbal communication
• Experience building and leading cross-functional Agile / Scrum teams
• Product Owner and/or Scrum Master certifications a plus
• Design Thinking experience a plus
• BS Degree in an Engineering, Science or Supply Chain discipline. Master’s Degree preferred

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.   

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.