Field Service Engineer

TA Instruments is seeking a highly skilled, motivated and customer focused professional to join our world-renowned Field Service Organisation in the Nordics.  We would prefer applicants to be based in the Stockholm area of Sweden to maximise the potential of the region, but will look at applicants from outside this area too.  This position covers the majority of Sweden and Norway, so travel will be part of the role.

As a Field Service Specialist working for an industry leader, you'll join a global team of engineers that are committed to ensuring TA Instruments' legendary service for our customers utilising our scientific instrumentation and software. In this role, you'll have the opportunity to provide technical expertise on TA Instruments' innovative product suite (Thermal, Rheology, Microcalorimetry) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Battery development, Environmental, Forensics, Academia and Government industries.

You will be a motivated self-starter looking after the day to day running of your own territory and scheduling your own workload as neccesary.  As the focal point of contact for the region, you must be able to multi-task and have the ability to prioritise work throughout the day.

So, what do our Field Customer Support Specialists do? Below are some of the key responsibilities:

• Provide excellent customer service to maintain high level of customer satisfaction
• Repair, install, and maintain all currently supported instrument models and accessories; gains knowledge of applications software; calibrate instruments for optimal performance.
• Prepare a variety of reports, logs and documentation of service and repair activities; prepare service reports for input to the product reliability report; maintain up-to-date calibration data, service notes, drawings, and other materials needed for effectiveness.
• Prepare a variety of paperwork to document work in progress, and other necessary tracking paperwork; submits required paperwork on a timely basis to department management.
• Establishes and maintains prompt professional communications with customers and internal resources.
• Provides information to customers regarding service products and offerings; effectively sells service products and contracts to meet annual regional targets
• Manage your own territory to maximise revenue and efficiency, while keeping the focus on customer satisfaction.

Who are we looking for?

• • We ask that you are interested in science, problem-solving, service, and people!
  • You could have a laboratory, analytical, chemistry, or engineering background.
  • It’s important that you are flexible and enjoy variety in your role as well as being able to build trusted relationships with our customers.
  • Proven experience with installation, performance maintenance, troubleshooting, support and/or end user utilisation of scientific instrumentation, preference for TA Instruments product suite (Thermal, Rheology, Microcalorimetry)
  • Ability to perform effective system level troubleshooting from service documents and remote support.

Waters recognizes that there is an under-representation of people from diverse backgrounds within STEM careers and we recognize some groups face marginalization through the job application process. As an inclusive employer, we welcome applications from everyone; you don’t need to meet all the requirements of the role – if you feel you can add value to our business, we want to hear from you.

Rewards

In return, we offer a highly competitive, market-leading benefits package for our employees:

• Flexibility - We offer a lot of flexibility within your day both with your time and tasks.
• Great Opportunities for growth, development, and progression
• Competitive salary and incentive scheme
• Company Car
• Wellbeing Programs and Services, Employee and Family Assistance Program (EAP)
• Social events on the calendar
• Great working environment surrounded by great people

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.