Sr. Manager Infrastructure & Operations - GCC

Aligned to the Director for Enterprise IT at Waters GCC and Sr. Director of Infrastructure & Operations, the Senior Manager of Infrastructure and Operations will be a key member of the IT leadership team and will play a central role in developing Waters’ world-class IT systems.

The Senior Manager of Infrastructure and Operations will be responsible for delivering cutting-edge technology and partnering with the Director for Enterprise IT at GCC and Sr. Director of Infrastructure and Operations to drive IT transformation at the GCC.

This position will be based out of Waters Global Capability Centre in Bangalore and will follow a hybrid model work approach( 3 days a week working from GCC office, RMZ ecoworld, Bellandur, Bangalore and 2 days from home)

Aspects of the Role Include but are not Limited to:

• Leading the Bangalore based Infrastructure and Operations teams at the GCC.
• Building out and leading a global enterprise infrastructure and creating a 24/7 help desk to support the employees at the GCC.
• Responsibility for IT Technology and Infrastructure Services at the GCC including Strategy, Planning, Architecture, Service Delivery & Operations.
• Strategic I&O Transformation and Resource Optimization.
• Service Desk process reform and optimization based on ITIL framework.
• Leading migrations to cloud services and SaaS solutions.
• Defining and implementing a modern and flexible end-user experience strategy that focuses on providing frictionless technology solutions for all employees at the GCC.

Responsibilities:

• Building out and leading a global enterprise infrastructure and creating a 24/7 help desk to support the employees at the GCC.
• Ensuring disaster recovery plans are operational for all externally hosted applications.
• Ensuring that operations and infrastructure services (data center, cloud, SaaS, desktop support, mail, security, etc.) operate with a high degree of availability, reliability, and resiliency with the ability to apply generally accepted industry standards (e.g., ITIL).
• Proactively managing Waters’ vendor resources to work through events/problems that occur within the Waters computing environment to minimize end-user impact; appropriately drafting and distributing communications to the IT team and affected end-users.
• Negotiating and establishing Service Level Agreements and Operating Level Agreements in alignment with company objectives and customer needs.
• Acting as a trusted advisor, building and maintaining relationships with other IT leaders and business executives to develop a clear understanding of business needs.
• Ensuring cost-effective delivery of IT services to meet those needs and responding with agility to changing business priorities.

Leadership Competencies:

• Authentic: Operates with integrity, transparency, and humility.
• Enterprise Minded: Acts as a true company owner to advance the overall interests of Waters.
• Outside-In Thinkers: Carries a broad global perspective of markets, technologies, and trends.
• Agile: Balances clear strategic thinking and accountability in execution to deliver results.
• People Focused: Actively creates the conditions for Waters’ people and teams to succeed.
• Able to operate successfully and be effective in a high-change environment and comfortable dealing with a certain amount of ambiguity.
• Experience in Agile development methodology such as Scrum, Agile, Kanban, and Dev-Ops implementation.
• Able to influence and align across a range of different opinions and interests.
• Demonstrable ability to build productive relationships and motivate team members; must have a positive, can-do attitude.
• Highly articulate and able to convey important business messages in a clear and compelling manner at employee and Executive level.
• The candidate will have demonstrated the ability to build strong and open working relationships characterized by mutual respect between superiors, peers, and subordinates within the organization.
• Track record of success in communicating technical information to non-technical audiences. Demonstrates experience in gaining the confidence of divisional senior executive audiences or higher.
• Openly communicative of ideas with others and inviting and considering input from the business, IT peers, and their direct reports. This executive will be accessible and approachable, respecting intellectual integrity and valuing individuality, building and fostering working relationships with business partners from a variety of functions and geographies, thus enabling a partnership mentality with the management team.
• Able to appropriately delegate key responsibilities and transfer some of their own duties and decisions as the direct/indirect reports’ number and abilities grow.
• Superior project management and prioritization skills ensuring the delivery of complex projects on-time, on-budget, and on-scope.
• Dynamic, engaging, self-reliant, and entrepreneurial senior executive, accustomed to managing with a collaborative, fact-based approach, and articulate communication and interpersonal warmth.
• Person who is motivated by their impact on the organization rather than personal career advancement.
• Person who is equally comfortable and capable interacting with technologists as they are with the business executives.

• Bachelor's or master's degree in computer science, information systems, business administration, or related field, or equivalent work experience.
• 10+ years of experience with technology solutions through highly integrated enterprise, with at least 5 years of experience leading organizations.
• Experience with large-scale IT integration efforts, public-facing technology mergers and acquisitions, and the ability to establish, communicate, and maintain technology standards across Waters’ business segments.
• Capable of executing short-term (tactical) and long-term (strategic) plans.
• Ability to evangelize and sell stakeholders across the company on key I/O priorities and how they connect with larger company initiatives.
• Significant experience contributing to a senior management team - this assumes participation in strategic and business planning, product strategy, operations, sales, marketing, and overall business direction.
• High level of financial literacy oversight to effectively manage technology, expenses, and capital spending, producing cost analysis that considers the costs and benefits, not only in the technology areas but also in the user business areas.

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.