Customer Operation Specialist

1. Work with customers and sales team to handle customer quote and contract, timely and accurately process all quotes through continuous quotation process improvement
2. Act as a window person to be responsible for daily interaction and quote inquires; Relied upon as an expert when working in teams and cross functionally
3. Track the progress on quote completion, ensure the pricing execution applying to company strategy, financial policy, and legal & compliance.
4. Execute contract management, including routine purchasing contract and annual agreement Ensure all processing procedures are in line with policy. Identify compliance risks in process role and good judgment of when to escalate issue.
5. Assist project management and process optimization. Support the management team to ensure team tasks and projects with Waters’s goals, breaking them into actionable steps with clear ownership.
6. Prepare necessary report and use a data driven approach to summarize and basic analyze. Based on data analysis and industry best practices, design optimization solutions, integrate cross-departmental resources, and drive process standardization and continuous improvement.

Education & Experience:

• University Degree in Commercial, International Trade or Logistics, or a related field of study
• Familiar with import and export business, 3+ years of relevant work experience in Customer Operations Quote / Contract / Order Process Management
• Proficient knowledge of MS Office tools and related IT software
• Working knowledge in SAP and Documentary Credit is a plus

Skills:

• Customer oriented and result driven
• Strong interactive skills and a good listener, with strong teamwork spirit
• Excellent communication skills in both written and verbal Chinese and English
• Willing to learn new products, process systems and applications and quickly acquiring technical knowledge
• Awareness of the impact and risks of choices, and the impact on the overall process
• Ability to multitask, prioritize, and adapt in a fast-paced environment, work under pressure

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.