SEA Sales Assistant

Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for an SEA Sales Assistant to support the very successful growth of our businesses across Australia. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and improve our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.

As SEA Sales Assistant you are an strong support to SEA distribution manager who will bring to the market Waters’ products and services. You will demonstrate a clear grasp of SEA distribution strategy and understanding the patners’ business, as well as be able to take the knowledge and convert that into a solution and offering to the manager, with a primary aim of bringing “customer success”. This position brings you a great degree of flexibility working with SEA Distribution manager.

The successful candidate will be required to help the field sales, marketing activities, communicate with customers to connect between sales and service/application. With the customer-oriented mindset, meet the customer’s expectation and service. The candidate will be required to collaborate with Sales/Service/Application/CSR

1. Assist in ongoing review records and information to determine effectiveness of work processes and procedures via CRM(Salesforce)

2. Assist in the preparation of sales proposals.

3. Attend to all incoming Sales calls and collect vendor/customer information
4. Assist vendor creation in Ariba as well as External vendor creation – to support filling up forms and to provide necessary documents for new customer, e.g., company details, bank account details, ISO, BizSAFE etc
5. Maintain CRM data including account/contact & Opportunity creation, assist quote generation, and update.
6. Following up backlogs to expedite deliveries and ensure no past due dates occur
7. Support Sales team to prepare consumables/parts price quotes, order confirmation, shipping, delivery confirmation, AR tracking and other sales related documents, etc.
8. Assist sales team to execute local MKT events, seminars/webinars etc. and communicate with APAC MKT team.
9. Participate in process improvement activities to streamline work processes
10. Provide Pre- and post-sales support, including managing physical returns, replacements, and other related activities - SEA (MY,SG, TH, VN, ID, PH)
11. Provide post-sales support, including managing physical returns, replacements, and other related activities through CRM for service team.
12. Perform back-up / standby duties as needed to ensure smooth daily Order Operations to support business growth.

• Minimum a Bachelor Degree or above, Business adminstration or related is preferred.
• Minimum 5 years of working experience in polymer, material, chemical related industry.
• Excellent communication and interpersonal skill
• Customer-oriented ability
• Enthusiasm for change and challenging convention
• Team player

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.