Sr Service Engineer

Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a Field Service Engineer to support the very successful growth of our businesses across (Insert job territory here). Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.

As Field Service Engineer, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrates a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”.  This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets. 

1. 
   Perform multiple clinical support activities, including installation, repair, perform maintenance, customer familiarization training, management of spare parts , support service business growth;
   2. Having a comprehensive understanding of clinical customers; (Workflow, TAT, Clinical Laboratory quality management or ISO 15189)
2. Good communication skills with clinical customers.

4.Drive pre-maintenance plan and reduce equipment failure rate, successfully improve the customers' satisfaction and royalty.

5. Develop and maintain a good working relationship with KOL and other departments to support the cross-functional projects

6.Implement Service Process and SOP.

7.Other duties as requested

QUALIFICATIONS:

1.Strong Business Sense. result oriented, self-motivated.

2.Strong customer service, problem-solving.

3.Excellent communication skills, able to interact positively and effectively with co-workers, cross-function members and global team.

Education & Experience Required

1.Bachelor’s degree or above in biomedical science, biotechnology, medical laboratory or related majors.

2.Above with a minimum of 5 years’ experience in IVD industry. Familiar with the workflow of clinical customers.

3. Experience with MS in clinical is preferred and with skill of MS in application is also preferred.
4. Effective communication skills with people and be able to accept of business trip

Education:

• Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education

Experience:

• 3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Ability to perform effective system level troubleshooting
• Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)

Skills:

• Must possess a strong customer focus
• Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
• Personal sense of integrity
• Effective time management skills
• System level approach to problem solving
• Analytical mindset with a strong drive to resolve open issues
• Excellent verbal and written communication skills

Travel:

• This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.