Commercial Operations Director

Purpose of the role: The Commercial Operations Director plays an integral role in ensuring the smooth operation of business activities, focusing on optimizing efficiency and driving revenue growth. This position involves overseeing various aspects of commercial operations, including sales processes, marketing strategies, and customer service initiatives. By closely monitoring market trends and analyzing performance metrics, the Commercial Operations Director develops and implements strategies to enhance productivity, improve customer satisfaction, and achieve financial objectives. Collaboration with different departments is essential to align operational practices with the company’s goals, making this role central to maintaining the organization’s competitive edge in the market.

• Responsible for ensuring the efficiency and effectiveness of commercial operations strategies for the EMEA Region
• Performs funnel management, measures activity and compliance, and monitors forecasting performance.
• Responsible for managing the sales forecasting process.
• Develops, maintains, and reports Key Performance Indicators (KPIs) related to Sales and Commercial Operations
• Works to connect field marketing to global marketing by assisting in win/loss information, competitive intelligence, and customer segmentation.
• Implements sales strategies by driving Key projects and strategic initiatives of the region.
• Responsible for managing the details of the sales process, and reports on sales and commercial operations. 
• Collaborates closely with finance team to produce monthly sales reporting and develop new reporting such as a global gap analysis.
• Coordinates and maintains regular EMEA Sales Business Reviews.
• Collaborates with all global and regional stakeholder on a variety of projects and initiatives to improve Sales, Customer Support, and internal processes. 

• A Commercial Operations Director typically holds a Bachelor’s Degree, with common majors including Business Administration, Marketing, or Finance. Some may have pursued post-baccalaureate certificates, enhancing their expertise in areas like project management or strategic planning. High school diploma holders often complement their education with college courses in business law, economics, or management to solidify their foundational knowledge. This educational background equips them with critical thinking, analytical, and leadership skills necessary for the role.

• Commercial Operations Director typically comes from backgrounds rich in hands-on international experience within the commercial sector. They often have a history of progressively responsible roles, demonstrating their capability in managing operations, sales, and team leadership. On-the-job training plays a crucial role, as does participation in industry-specific training programs that hone skills in strategic planning, financial management, and customer relations. Successful candidates usually have a blend of direct operational experience and formal training programs that have prepared them to tackle the challenges of managing commercial operations effectively.

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.