Sales Application Manager

Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a Sales Applications Manager to support growth of our businesses across Australia & New Zealand. Waters deliver benefits through innovation and people that enable customer success in the life, pharmaceutical, and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and improve our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we can increase the business even within very challenging economic circumstances.

As Sales Applications Manager, you are an ambassador of Waters and will bring to the market Waters’ products and services. You will demonstrate a clear grasp of understanding the customers’ business and its growth plans, as well as be able to take the knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings you a great degree of flexibility working in the field, focusing mainly on Mass Spectrometry.

• Lead and manage the Applications Support chemists guaranteeing successful demonstrations, training courses for customers, technical product presentations and applications support
• Presentation of Waters LC-MS Products and applications to customers and marketing events for different market segments like Pharma, Biopharma, BMR and Food&Environmental

• Responsible for supporting account managers in sales of Mass Spectrometry instruments, with responsibility for the ANZ overall MS budget
• Preparing business and territory plans to find new customers and create new sales opportunities
• Planning and execution of customer pre-sales demonstrations and post-sales applications training
• Managing the Sydney demonstration laboratory
• Support sales team for MS system configurations

• Work closely with Business partners and Field Sales operations to provide credible and impartial consultancy and technical sponsor in a fast paced pre- and post sales environment.
• Collaborate with the team of Account Managers in diagnosing the customer’s requirements, and design analysis that showcase the better capabilities of Waters product portfolio in line with the customers’ goals.
• Perform instrument demonstrations and provide expert advice to customers during the sales process, focusing on how Waters system solutions will address and benefit the customer’s needs.
• Ensure that the equipment, analysis and customer demonstrations are properly prepared, in order to guarantee the highest level of customer experience in a timely manner.
• Perform system and application training as well as technical sponsor to customers after the product has been installed.
• Conduct internal Waters Solutions Training to Field Sales Operations

Education:

• Masters Degree, or PhD in scientific area such as chemistry, biology, or biochemistry

Experience:

• 7+ years user experience with UPLC, Mass Spec and analytical instruments
• 3+ years of experience in selling and applications knowledge on Mass Spectrometry

Skills:

• Experience in People Management

• Action oriented and eager to achieve results
• Sound communication and presentation skills
• Highly organized / well-prepared / time management skills
• Strong interactive skills and a good listener
• Matured disposition, positive attitude and strong sense of dedication
• Adaptive to a dynamic and ever-changing environment
• Strong technical background in analytical technologies, especially LC and MS

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.