Senior Manager, Digital Platform Engineering

Waters Digital is seeking a Senior Manager, Digital Platform Engineering to join our growing team. We have ambitious plans to drive digital commerce growth globally and are looking for a passionate and skilled leader with an unwavering focus on customer experience, operational excellence, and platform capability

As a critical member of our team, you will lead the Platforms and Operations for our Digital and Commerce platforms, including the Adobe Experience suite, SAP Commerce Cloud, eProcurement gateways, AWS Cloud infrastructure and Monitoring. This role is essential to our global digital transformation journey, helping to grow our digital and B2B eCommerce business.

The Senior Manager, Digital Platform Engineering is a technical leadership position with the skills and experience to manage our Digital Platform Engineering and Operations charter. This role is responsible for Managing the cloud platform and the roadmap, the devops pipeline and ensuring the availability and reliability of our entire digital ecosystem. You will lead, mentor, and grow a team of technology professionals, influencing the technical direction and ensuring the health and integrity of our systems. You will play a key role in a global organization, impacting business in over 30 countries.

• Strategic Execution: You will drive the implementation of our Cloud and DevOps strategy to build the cloud platform features, optimize delivery and enable industry best practices for scalable operations.
• Site Reliability Engineering (SRE): You will lead a team of highly skilled engineers and problem solvers focused on creating innovative solutions that exceed customer needs while maintaining robust platform reliability.
• Build & Release: You will mature our processes to improve the reliability, execution, and frequency of our build and release pipelines, ensuring new features are deployed securely and without compromising system stability.

Responsibilities

Platform & Cloud Engineering: 

• Lead the design, implementation, and optimization of our cloud solutions, including infrastructure as code (IaC) using tools like Terraform. 
• Oversee the design and maintenance of automated CI/CD pipelines, focusing on continuous integration, deployment, and testing. 
• Establish performance monitoring, capacity management, and load testing strategies to maintain high-performance systems and ensure zero downtime. 

Digital Platform Operations

• Manage and mentor the operations and engineering team to support our high-volume B2B eCommerce websites.
• Provide technical leadership, coaching, and direction to the team.
• Support an agile work environment to deliver programs while balancing time, cost, and scope.
• Support robust change and configuration management practices.
• Collaborate with the architecture team to design and implement infrastructure and application architecture with an emphasis on availability, and reliability.
• Provide 24x7 technical support for the production environment, participating in an on-call schedule as needed.
• Ensure the development and maintenance of comprehensive technical and operational documentation.

Financials and Vendor Management

• Assist in managing the department's budget and forecast, ensuring initiatives meet budget guidelines.
• Manage third-party vendors and service providers, overseeing performance, SLAs, and incident handling.

People Management

• Implement strategies to attract, retain, motivate, and develop talent within the team.
• Assess and address team skill and knowledge gaps, particularly in the areas of devops and cloud technologies.

Provide regular feedback, coaching, and mentorship to team members to foster professional growth.

• Bachelor's Degree in computer science, information technology, or a related field.
• 13+ years' experience in the development and delivery of large-scale eCommerce solutions.
• Deep expertise in public cloud platforms like AWS, Azure, or GCP. 
• Experience with building CI/CD pipelines, deployment automation, configuration management, and build tools (e.g., Jenkins, Puppet, Ansible).
• Experience in building and managing container platforms like Docker and Kubernetes.
• Proficiency in scripting languages such as Shell, Groovy, or Python.
• Experience with cloud-hosted application monitoring and security tools.
• Excellent collaboration skills, with the ability to work effectively across development, operations, and business teams.
• Experience working in an Agile/Kanban development environment.
• Excellent communication skills with the ability to present complex technical information clearly and concisely to diverse audiences.

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.