Order Operations Specialist

Order Operations Specialist to support KAS region (Korea, ANZ and SEA) under the COE model for Field Operations. This position's primary responsibility is to manage all Orders-to-Cash processes covering Waters business in KAS region. The role is based in Seoul, South Korea and reports to Order Operations manager.  

The successful candidate will be capable of working independently in a fast-paced environment, executing daily operational tasks with strong attention to detail, accuracy, and accountability.

• Process customer orders through the full cycle from order entry to invoicing accurately and in accordance with Waters’ guidelines and policies
• Liaise with relevant internal and external stakeholders to manage and resolve all issues related to order fulfilment, as directed by team leads/manager
• Ensure all necessary documentation is in place to enable smooth transit from origin to destination without delays and in accordance with customer requirements and trade regulations
• Coordinate with the Distribution centers and Global Operations (GO) on supply chain and demand planning matters — including SAP ordering processes and DC collaboration — to ensure operational efficiency between distribution centers and customers
• Closely monitor backlogs to expedite on-time deliveries and prevent past dues
• Provide post-sales support including warranty claim, returns, replacements, and related customer requests
• Participate in process improvement activities to streamline work process and enhance efficiency
• Engage in global and regional projects as assigned
• Manage customer inquiries and follow up on orders, payments, and other service-related matters to ensure closure and customer satisfaction.
• Perform back-up / standby duties as needed to ensure smooth daily order operations to support business growth

• Bachelor’s degree in commercial/business management, logistics discipline or other discipline with minimum of 5years’ working experience in Customer Service, order management, or logistics
• Flexibility to support multiple countries across different time zones
• Experience in a multi-national company preferred
• Fluent in Korean & English and excellent verbal and written communication skills
• Proficient in Microsoft office (Excel, Word, PowerPoint, Outlook), with knowledge of financial and ERP systems (e.g. SAP, AO, Salesforce)

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.