Field Service Engineer I

As a Field Service Specialist working for an industry leader, you'll join a global team of specialists that are committed to ensuring our legendary service for our customers who utilize our scientific instrumentation and software. In this role, you'll have the opportunity to provide technical expertise on TA Instruments' innovative product suite (DSC, TGA, SDT, TMA, DMA, Rheology and Microcalorimetry) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.

TA Instruments (a division of Waters) is seeking a highly skilled, motivated and customer focused professional to join our world-renowned Field Service Organization home based in Barcelona to cover a third of Spain with international travel within the region (Korea-Inchoen and Gyunggi-do).

The role requires a 90% Customer Facing Activity and 10% Office Based Activity in which the post holder will focus time on corrective repair, inventory management, customer relationship management, and developing your product and technical knowledge to remain a competent engineer in a business as a leader in the sector.

• Provides customer service, training, diagnoses and troubleshoots customer problems, assists with parts management issues.
• Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for optimal performance.
• Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for effectiveness.
• Prepares a variety of paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits required paperwork on a timely basis to department management.
• Establishes and maintains prompt professional communications with customers and internal resources.
• Provides information to customers regarding service products and offerings; effectively sells service products and contracts.
• Effectively manage own dispatch, customer calls, administration and inventory ensuring you optimize your time and delivery against the metrics set within the business.
• Manage the customer relationship and liaise as appropriate with the relevant sales account manager for the customer, ensuring key focus on the customer and their needs are met.
• Any other additional task consummates with the level and scope of the role as deemed by management.

Education:

• You hold an Engineering degree in relevant subject matters;

Competencies:

• Demonstrates a “can do” attitude, and presents themselves as an “ambassador” of TA Instruments in the most professional way.
• A good communicator with a high level of customer focus, who enjoys personal interaction and relationship building with key customers on routine service matters..
• Will work under supervision and support of others and embrace training and support to facilitate continuous learning of Waters products, services and customer satisfaction methodologies
• Self motivated with good organizational/time management skills and ability to work with minimum supervision.
• A methodical approach to problem solving.
• Effective fault finding in areas of chemistry applications, mechanical and electronic products.
• Ability to work under pressure against tight deadlines.
• An ability to identify and lead a customer enquiry established whilst on site through to the sales team.
• Continuous development of product/software knowledge.
• Proficient Spanish and English Language Skills;

Travel:

• A clean driving license and a valid passport will be required;
• This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training
• A disclosure of any criminal convictions may be required as some of our customers work in sensitive and confidential government areas..

Benefits:

• Private healthcare insurance
• Company retirement plan
• Generous meals allowances
• Company car
• Flexibility

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.