Temp - Business Service Specialist

The MDM Specialist will work alongside a talented team of multi-discipline specialist ; but be able to independently perform routine and non-routine daily activities of Account, Contact, Pricing & Discount life-cycles to ensure a high level of master data integrity worldwide. The candidate will specifically contribute to system and process improvements to meet the overall corporate goal & objectives. Conduct vertical and basic horizontal business process analyses, whereby judgment is exercised within defined practices and procedures to determine appropriate courses of actions. These accountabilities will be achieved through developing high trust relationships with internal customers, critical data analysis, attention to detail and a customer focus.

The candidate will work in our Bangalore, India Subsidiary to support India and Asia Pacific Countries.

Business Transactions:

Responsible for day-to-day transactions in maintaining all Master Data within ERP & CRM Platforms (SalesForce) and ensuring compliance with Sarbanes Oxley Financial controls. They are as follows:

• Account Management:
• Maintain the customer database, ensuring all relevant business partner information is recorded, updated or deleted in accordance with procedural guidelines and to ensure data accuracy and minimize duplication of records.
• Ensure proper documentation is obtained in order to create, change or delete an account.
• Uploading of documents against the business transaction in SAP.

• Campaign Management: Directly responsible for processing all requests received via Group inbox and consistent, timely data entry of responses (inquiries or leads).
• Global Web Registration Management: Authenticate and process all incoming web records immediately and maintain the integrity of the back-office processes for Waters’ Website Customer Registration Database.
• Global Pricing: Maintain the integrity of our product/pricing file within SAP R/3 environment by entry of Transfer & US Base List Pricing for Adds, Changes & Obsoleted Materials for Waters and TA instruments.
• Contact Waters: Maintain the data integrity of "Contact Waters" section of Waters.com and ensure immediate responses to our customers and field operations.
• eQuotation: Reviewing and Releasing first time New Registration and Quote Request.

• Contact Management: Creation, Update and Deletion business partner information in accordance with procedural guidelines to ensure data accuracy and minimize duplication of records.

Working hours / shift is 9.00 AM to 6.00 PM India time

This role is for one year contract on 3rd party payroll and will get extended further basis business need.

• Minimum of an associate degree in Business Administration and 3 to 4 years demonstrated related experience.

• Minimum of 1 year working with Salesforce and/or SAP SD/MM Master Data experience.
• Experience with a customer database (CRM) 
• Database experience
• Basic product/pricing/customer knowledge
• Must possess superior communication & interpersonal skills
• Customer Service skills
• Working knowledge of system tools (Microsoft Office, SAP, SalesForce, Internet)
• Need to keep abreast of new technologies on the horizon.
• Participate on projects and/or own project responsibility for non-complex projects where analysis of situations or data requires a review of identifiable factors.
• Conduct vertical and basic horizontal business process analyses, whereby judgment is exercised within defined practices and procedures to determine appropriate courses of actions.

Performance Behavior Characteristics

• Strong Team worker with the ability to coach and motivate others
• Accurate: Places high value
• Communication: Good facilitation, verbal communications skills and organizational skills.
• Customer satisfaction oriented.
• Work in a fast-paced environment and work independently
• Analytical: Investigates and sorts information effectively.
• Self-starter: Able to work under occasionally stressful situations and be a team player.
• Demonstrates professionalism.
• Ability to recognize problems and resolve or escalate to proper levels with viable alternate solutions.
• Able to follow instructions, take direction and maintain objectivity.
• Reliable: Completes work on time
• Goal & deadline oriented.
• Flexible
• The passion to do whatever it takes.

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.   

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.