Temp-Customer Support Representative

The Customer Support Service Representative will work as part of a South team selling service plans & spares to Waters customers.  He or she will pro-actively renew service plans using SAP tools and associated databases, reviewing with field service managers or engineers, and by direct communication with the customer via telephone and email.  He/she will be responsible for a team and individual goal for service plans and perform other duties as related to service. Involvement in service-related projects will be part of the overall team's contribution to the Service Organization.

This is 6 months contract role on 3rd party payroll. Location: Peenya (Bangalore). 3-4 days hybrid work mode is mandatory.

Responsibilities:

• Maintaining list of accounts and AMC renewal history.
• Daily use of SPMS to track renewals and opportunities. Spares, Consumables opportunities.
• Calling customers to review equipment/ software and service plan options
• Sending Quotes ti customer for the Spares, Consumables, Plans. Following up forthe PO & processing.
• Review of all quotations and documenting service sales process in SPMS tool. Completing the billing review in Compass
• Achieving team and individual goals. 

Successful candidate is likely to have the following competencies:

Qualification:

• Minimum of Commerce Graduate or in lieu of a degree, 6month to 2 years of experience in a technology organization performing customer service sales/support / Order Execution.
• Freshers are welcome.
• Should have experience in Microsoft Office, MS Excel, MS Word.
• Experience providing inside sales support to a scientific instrumentation/high tech/medical device services organization strongly preferred.
• Proven communication skills – both verbal and written
• Attention to detail, ability to analyze data, interpret data and investigate findings
• Effective telephone skills
• Time management, decision-making, presentation and organizational skills
• Motivated and goal focused
• Ability to work independently and follow through on tasks
• Ability to manage multiple projects
• Team-player: provide team support, feedback, and share responsibilities
• Computer Skills: intermediate use of Excel, Word, Lotus Notes, SAP

Experience with a customer database (CRM) 

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.