Field Service Engineer

As a Field Service Engineer, you will act as an ambassador of Waters, representing our technologies and services in the market. You will work closely with customers to understand their business needs and growth plans, and translate those insights into effective technical solutions that drive customer success. This is a field-based assigned by territory and/or market segment.

• Install, maintain, troubleshoot, and support Waters’ product portfolio

• Perform system-level troubleshooting independently and resolve complex technical issues across products

• Provide professional technical consultation to customers and internal teams, ensuring high-quality service delivery.

• Collaborate with global support organizations (WGS/GSS) to escalate and resolve advanced technical challenges in a timely manner.

• Deliver on-site system operation training, qualification (IQ/OQ).

• Establish and maintain strong relationships with customers, acting as a trusted technical advisor and customer satisfaction advocate.

• Manage customer expectations by clearly communicating work performed and defining follow-up actions when required.

• Ensure compliance with quality system procedures, regulatory requirements, and Health & Safety standards.

• Maintain accurate documentation by issuing field service reports and managing service inventory in accordance with Waters policies.

• Work closely with Sales and Application teams to identify service-related business opportunities and support service contract growth.

• Actively contribute to customer satisfaction and continuous improvement initiatives, including NPS improvement efforts.

• Participate in and support local engineer training programs, technical knowledge sharing, and continuous skill development.

Education:

• Bachelor’s or Master’s degree in Chemistry, Biology, Engineering, or other science-related disciplines preferred.
• Equivalent experience, training, or education will also be considered.

Experience:

• 3-5+ years of experience with field service, technical support, installation, or maintenance of scientific instrumentation.
• Hands-on experience with analytical instruments such as LC, LC/MS is strongly preferred.
• Proven ability to perform effective system-level troubleshooting and resolve complex technical issues independently.
• Understanding of scientific application workflows and customer laboratory environments.

Skills & Competencies

• Strong customer focus with the ability to understand and align with customer business objectives.

• Excellent verbal and written communication skills, with the ability to engage diverse audiences.

• Analytical mindset with a structured, system-level approach to problem-solving.

• Strong sense of integrity, accountability, and ownership.

• Effective time management skills and ability to prioritize in a field-based environment.

• Positive, proactive, and collaborative working attitude.

Travel:

• This is a territory-based role, requiring regular travel within the assigned territory.

• Occasional international travel may be required for training, meetings, or regional/global support activities.

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.