Specialist-Order Operations

Waters has an exciting and challenging opportunity available for an Order Operations Specialist to support India for Field Operations. This position's primary responsibility is to manage all orders to cash processes covering Waters business in India. Based in Bangalore, India and will report to Order Operations manager/Order Operations Team Lead.

The successful candidate for this position shall own ability to work independently in a fast-paced work environment and execute daily routine tasks with great attention to details and accuracy.

Key Responsibilities:

• Process orders in full cycle from order entry to invoicing accurately with accordance to Waters guidelines and policies
• Liaise with relevant internal and external parties to manage and resolve all issues relating to order fulfilment and as directed by team leader/manager
• To ensure all necessary documentation is in place to enable transit from origin to destination without delays and in accordance with customer need and foreign trade regulations
• Close collaboration with Global & Regional Operations team to ensure efficient operation between distribution center and customers
• Close monitoring of backlogs to expedite on time deliveries with no past dues
• Provide post-sales support such as physical return, replacement, and others
• Participate in process improvement activities to streamline work process
• Perform back-up / standby duties as needed to ensure smooth daily Order Operations to support business growth

• Bachelor’s degree in commercial/business management, logistics discipline or other discipline with a minimum of 5-7 years’ working experience in Customer Service/ order management/ logistics
• Multi-national company experience preferred
• Proficient in English and excellent verbal and written communication skills
• Proficient in office software (e.g. Microsoft Excel, Word, PowerPoint, Outlook), with knowledge of financial and ERP systems (e.g. SAP, AO, Salesforce)

Desired Characteristics:

• Demonstrated interpersonal skills showing ability to accelerate change, work in a rapidly changing environment and operate independently to deliver business results
• Must be a motivated self-starter and independent worker with a desire to lead through action
• Excellent organizational and time management skills
• High attention to details

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.