Customer Ops Support Coordinator

Waters China is keen to look for a positive and energetic Customer Ops Support Coordinator to be part of the Customer operation team. The ideal candidate is a person with strong communication and presentational skills, a mind of details and comfortable working in a fast-paced, cross-functional, and global environment. Act as the major contributor of improving sales revenue and efficiency

Quotation 

• According to the customer's ordering requirements, generate a quotation based on the company's agreed price and send it to the customer for confirmation

Contract

• Generate contracts and affix contract seals based on company standard templates

Order Processing 

• RMB order
• Usd Order
• Quality/return orders
• Free/trial products

Other tasks arranged by superiors

Follow up on backlog quotations and orders on a weekly basis, and drive the order to cash process

Identify potential compliance risks in daily business operations.

Project management and process optimization

• Supports the management team to ensure team tasks and projects with Waters’s goals, breaking them into actionable steps with clear ownership.
• Based on data analysis and industry best practices, design optimization solutions, integrate cross-departmental resources, and drive process standardization and continuous improvement.

• 1+ years relevant work experience
• Excellent interpersonal and communications skills
• Good skills in both written and verbal English

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.