Customer Operations Specialist

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

• Manage the entire process from contract to order

1. Draft, negotiate , revise and conclude the terms of the contract.Validate all contract terms for full compliance
2. Work with customers and sales team to handle customer orders, timely and accurately process all orders in SAP to improve order fulfillment rate, and manage the whole shipment arrangement
3. Work with service team to ensure all orders are delivered in time and upload delivery information in COMPASS system

• Liaise on order inquiries, track fulfillment and drive cross-functional shipment improvement.

1. Act as a window person to responsible for daily interaction and order inquires; Relied upon as an expert when working in teams and cross functionally
2. Track the progress on order fulfillment and drive the efforts cross-functionally to maximize coverage and shipment rate

• Others

1. Prepare necessary report and use a data driven approach to summarize and basic analyze. Based on data analysis and industry best practices, design optimization solutions, integrate cross-departmental resources, and drive process standardization and continuous improvement.
2. Assist project management and process optimization. Support the management team to ensure team tasks and projects with Waters’s goals, breaking them into actionable steps with clear ownership.

Education & Experience:

• University Degree in Commercial, International Trade or Logistics, or a related field of study
• Familiar with import and export business, 3+ years of relevant work experience in Customer Operations Order Process Management
• Proficient knowledge of MS Office tools and related IT software
• Working knowledge in SAP and Documentary Credit is a plus

Skills:

• Customer oriented and result driven
• Strong interactive skills and a good listener, with strong teamwork spirit
• Excellent communication skills in both written and verbal Chinese and English
• Willing to learn new products, process systems and applications and quickly acquiring technical knowledge
• Awareness of the impact and risks of choices, and the impact on the overall process
• Ability to multitask, prioritize, and adapt in a fast-paced environment, work under pressure

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.