Waters Corporation

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Field Service Engineer

Field Service Engineer

System ID 
6445
Company Name 
Waters Division
Category 
Field Service
Job Locations 
IE-Dublin-Dublin
Employment Type 
Temporary Full-Time
Job Location : Country (Full Name) 
Ireland

More information about this job

Company Description

For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in more than 100 countries around the world.

 

Overview

Customer success is our mission.

Waters innovations enable significant advancements in areas like healthcare, the environment, food safety and water quality. We help customers make profound discoveries, optimize lab operations, deliver product performance and ensure regulatory compliance.  We are committed to achieve these goals through providing a challenging and team oriented work environment with great opportunities for professional and personal development.
We are now seeking to fill a temporary position (1 year) that we hope to transition into a full time position for a

 

Field Service Engineer, Based in Ireland

 

  • As a Field Service Engineer you will have a very varied working environment and be the face of Waters as you go out to customers every day
  • You will play a key role in making Waters customers successful, and you will build a lot of trust with our customer
  • You will work independently in the field but also be part of a very engaged team, with a strong focus on supporting fellow team members

 

Responsibilities

  • Deliver high quality service and support to customers
  • Perform installations, Performance Maintenance, Repairs, Upgrades, Qualifications and training for customers
  • Effective fault finding in areas of chemistry, mechanics and electronics
  • Optimise customer relations
  • Effectively manage own calls, administration and inventory
  • Follow Waters routines with an emphasis on quality
  • High focus on customer success and customer experience
  • Work effectively with cross functional teams and cross border
  • Additional tasks when and where business demands

 

 

 

Qualifications

Successful candidate is likely to have the following competencies:

 

  • Qualified to degree level in an engineering discipline, or equivalent level of experience
  • Life Science and/or chemical experience is favorable
  • A good communicator with a high level of customer focus
  • A keen interest  and methodical approach to fault finding and problem solving
  • Drive and engagement to develop

 

Tasks:

 

  • Carry out routine maintenance, emergency repairs, installations, training and general technical support for users of Waters LC/MS Systems.
  • Travel nation-wide, spending several consecutive nights away from home as needed
  • Act in a pro-active manner to assist Sales to identify and develop business potential for LC/MS.
  • Continue to develop product/software knowledge as the role demands.

 

Travel:

 

  • This person must hold a current passport and be prepared to travel abroad at short notice not only during working hours but also occasionally at weekends.
  • This person must hold a valid drivering license.