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Field Service Engineer I

Field Service Engineer I

System ID 
6888
Company Name 
TA
Category 
Field Service
Job Locations 
JP-13-Tokyo
Employment Type 
Regular Full-Time
Job Location : Country (Full Name) 
Japan

More information about this job

Company Description

As the world’s leading supplier of thermal analysis and rheology systems, TA Instruments is a fast growing and highly profitable division of an S&P 500 company, priding itself in innovation and an uncompromising commitment to customer support.  Our continued growth relies on recruiting and developing individuals that can make a positive contribution to our business.  For additional information about our high technology products sold to Fortune Global 500 companies and leading academic institutions and government laboratories around the world, visit our website at www.tainstruments.com

 

Headquartered in Delaware, with manufacturing sites in the US and Europe, we are represented in all of the major markets around the world with sales offices in the USA, Canada, Japan, India, China, Taiwan, South Korea, Brazil, Mexico, Australia and across Europe.

 

概要:

【組織構成】

少人数グループでフラットな組織体制になっています。20代~50代の、幅広い年齢層の社員が活躍しています。 社員の多くが中途入社で、様々な経歴者が働きやすいように、風通しの良い環境を提供しております。

また年令や職位に関係なく互いを“さん”づけ呼び合うフランクな組織体です。

 

Overview

This Field Service Engineer will be responsible for building customer relationships and maintaining complete customer satisfaction in the territory.  The successful candidate will engage customers, listen to their issues and needs, and work with them to bring about a resolution in an expedient and professional manner. 

Responsibilities

  • Provides customer support; training, diagnoses and troubleshoots customer problems, assists with parts management issues.
  • Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for optimal performance.
  • Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for effectiveness.
  • Prepares a variety of paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits required paperwork on a timely basis to department management.
  • Establishes and maintains prompt professional communications with customers and internal resources.
  • Provides information to customers regarding service products and offerings; effectively sells service products and contracts.

責務:

【仕事内容】

  1. 顧客先で、上記担当製品の装置の据付と操作説明、確立されているアプリケーションの検収を実施して頂きます。
  2. バリデーション作業と点検業務、故障診断と修理、トレーニングを提供します。
  3. 主に販売後の技術サポートを行いますが販売前の技術サポートを行う事もあります
  4. 顧客満足度を上げるためにトータルソリューションを提供します。

 

 

Qualifications

  • Knowledge normally acquired through completion of a four (4) year degree in electronics, instrumentation or other closely related field or equivalent combination of education and experience. Prior field service experienceis highly desirable.
  • 0 -5  years experience in the service, repair and installation of company produced and supported instruments and accessories. Prior experience with thermal and/or rheology products highly desirable.

 

資格:

【求める人材】

  • バックグラウンドはエレクトロニクス、計測器、またはその他の密接に関連する分野、またはそれに相当する教育あるいは経験。化学系の専門知識およびフィールドサービスエンジニア経験があればより望ましい。未経験者でもきちんとしたトレーニングを行いますので問題ありません。
  • 製造、サポートされている機器および付属品のサービス、修理および設置で0-5年の経験がある。熱および/またはレオロジー製品の事前の経験が非常に望ましい
  • 英語に苦手意識のない方
  • コミュニケーションを大事にされている方

【応募条件】

 ・化学、電気、機械などの大学もしくは、高専卒

 ・要普通自動車運転免許