Waters Corporation

  • Field Service Engineer I

    System ID
    Company Name
    Field Service
    Job Locations
    Employment Type
    Regular Full-Time
    Job Location : Country (Full Name)
  • Overview

    This Field Service Engineer will be responsible for building customer relationships and maintaining complete customer satisfaction in the territory.  The successful candidate will engage customers, listen to their issues and needs, and work with them to bring about a resolution in an expedient and professional manner. 


    • Provides customer support; training, diagnoses and troubleshoots customer problems, assists with parts management issues.
    • Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for optimal performance.
    • Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for effectiveness.
    • Prepares a variety of paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits required paperwork on a timely basis to department management.
    • Establishes and maintains prompt professional communications with customers and internal resources.
    • Provides information to customers regarding service products and offerings; effectively sells service products and contracts.



    ・顧客の装置販売後のサポートを提供します。 、納品 診断、トラブルシューティング、部品の供給

    ・現在サポートされているすべての装置モデルとアクセサリを修理、インストール、 アプリケーションソフトウェアの知識が必要です。


    ・さまざまな報告書、ログ、サービスおよび修理活動の文書を作成します。 製品信頼性レポートへの入力用のサービスレポートを作成します。





    ・サービス製品およびサービスに関して顧客に情報を提供します。 サービス商品の契約を効果的に販売する。



    • Knowledge normally acquired through completion of a four (4) year degree in electronics, instrumentation or other closely related field or equivalent combination of education and experience. Prior field service experienceis highly desirable.
    • 0 -5  years experience in the service, repair and installation of company produced and supported instruments and accessories. Prior experience with thermal and/or rheology products highly desirable.



    ・分析装置サービス経験者。 熱および/またはレオロジー製品のサービスエンジニア経験は非常に望ましい。

    Company Description

    As the world’s leading supplier of thermal analysis and rheology systems, TA Instruments is a fast growing and highly profitable division of an S&P 500 company, priding itself in innovation and an uncompromising commitment to customer support.  Our continued growth relies on recruiting and developing individuals that can make a positive contribution to our business.  For additional information about our high technology products sold to Fortune Global 500 companies and leading academic institutions and government laboratories around the world, visit our website at www.tainstruments.com


    Headquartered in Delaware, with manufacturing sites in the US and Europe, we are represented in all of the major markets around the world with sales offices in the USA, Canada, Japan, India, China, Taiwan, South Korea, Brazil, Mexico, Australia and across Europe.




    少人数グループでフラットな組織体制になっています。20代~50代の、幅広い年齢層の社員が活躍しています。 社員の多くが中途入社で、様々な経歴者が働きやすいように、風通しの良い環境を提供しております。




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