Waters Corporation

Junior Service Logistics & Customer Service Support Administrator

DK-Hedehusene
System ID
7073
Company Name
Waters Division
Category
Administrative Support
Employment Type
Regular Full-Time
Denmark

Company Description

For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in more than 100 countries around the world.

 

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Overview

The success of the role is measured on your ability to utilise your Administrative, Organisation, Planning and Communication skills to provide optimal internal support to our Field Engineers and to maximise customer relations

 

Purpose and Scope of Role

The Junior Service Logistics & Customer Service Support  Administrator is key to supporting both our customers and our service teams. Through active planning and collaboration with our service teams your goal is to deliver a timely, well administered,  positively memorable customer experience at every interaction.

 

The position is primarily responsible for scheduling  of Waters Performance Maintenance (PM) Services as well as effective administrative processing and invoicing of field service reports in our systems including SAP. You will play a pivotal role in ensuring that services are planned and delivered on time, that the customer is kept up to date at all times and expectations are managed and communicated clearly.

Responsibilities

Customer Success is our Mission.

 - Developing and maintaining strong customer relations is key in this post together with strong internal relationships with our field based staff.

Performance Maintenance Support.

 - Ensuring effective scheduling of PM activities

 - Analysis of historical trends to optimise annual PM spread

 - Building a strong relationship with technical Expert centre

 - Handling  deviations in the planning.

 - Ensuring correct parts are ordered and delivered in time.

Field Service Reports.

 - Administering  and processing field service reports and credits

Inventory management.

 - Excess parts returns process support.

 - Periodical stock-takes

 - Advising and making Customer installable service parts orders for key accounts

 - Instrument site returns & demo lab shipments

 - Trade-in instrument tracking

 - Weekly Inventory reports & monthly slow moving parts analysis reports

Nordic Service Team & Distributor support.

Collaborating with other departments, countries and cultures.

Qualifications

Competencies/behaviours and attitude:

  • Demonstrates a "Can-do" attitude, and works on own initiative.
  • Highly structured and organized with excellent planning skills
  • Ability to communicate effectively cross function and cross border
  • Desire, flexibility and capability to perform a variety of activities.
  • Willingness to travel over the Nordic region as required.
  • Relevant and practical experience in logistics and support administration related areas is desirable.
  • We also encourage candidates with the right background but with no practical experience to apply as Waters can offer you the training and work experience you are seeking for.
  • Fluent in Danish and English, additional Nordic languages are advantageous.
  • Valid passport and driving licence.

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