Waters Corporation

  • APAC Training & Support

    System ID
    Company Name
    Waters Division
    Field Support
    Job Locations
    CN-Shanghai | CN-Beijing | SG-Singapore
    Employment Type
    Regular Full-Time
    Job Location : Country (Full Name)
  • Overview

    We are looking for an experienced Engineer with strong informatics skills to join our rapidly expanding Service Support team in the Asia region. In this role you will be expected to provide technical training and day to day support to the global service organization, internal customer technical support groups and repair departments. 

    Technical support includes assistance with operation, troubleshooting, maintenance and validation of Waters products and technologies.  You will be involved in defining the service requirements as a direct contributor to the new product project team. The candidate should have superior knowledge and a deep understanding of Waters Empower chromatography data system as well as having familiarity with UNIFI and MassLynx chromatography data systems.


    In partnership with our field operations team, provide front-line technical leadership for our field service engineers and regional site support


    • Act as an extension of the Waters Global Services organization
    • Provide technical telephone, electronic, and in person/in field support for Waters global field services including operational, applications, system troubleshooting, product recommendations and field visits
    • Provide remote support using technologies such as Insight, Teamviewer, WebEx, etc.
    • Provide Technical Training to our Waters Field Operations
    • Provide input to Global Operations, Quality, Development, Service and Product Management
    • Documentation of support calls in the appropriate tracking system
    • Maintain troubleshoot and resolve informatics and data system issues related to UPLC, MS and SFC/SFE product line systems
    • Manage regional escalations through to resolution by working with local management and the broader Global Services organization


    • Minimum of a Bachelors Degree or advanced degree in scientific discipline with course work in chemistry, engineering or related field of study
    • Minimum 7 years experience maintaining, troubleshooting and supporting LC, MS and/or SFC instrumentation, preferably Waters
    • Prior Field Service experience as engineer
    • Experience of supervising a small team would be an advantage
    • Strong interpersonal and customer relations skills
    • Polished communication skills, both verbal and written, in English
    • Chinese language skills (verbal/written) would be an advantage
    • Strong telephone, problem solving, analytical, and listening skills
    • Software skills including Microsoft and Waters chromatography data applications such as UNIFI, Empower and Masslynx along with SFC Superchrome and Chromscope knowledge

    Location and Travel


    The position, based in Shanghai and Singapore, requires 30-40% travel within Asia and regular (quarterly) rotational visits to the Waters offices in Wilmslow, Cheshire, UK and Milford, Mass, US.

    Company Description

    Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for nearly 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.


    Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.


    Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.




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