Waters Corporation

Service Engineer

MY-Petaling Jaya
System ID
7226
Company Name
Waters Division
Category
Field Service
Employment Type
Regular Full-Time
Malaysia

Company Description

For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in 100 countries around the world.

 

 

Overview

This is an individual contributor role that will be responsible for achieving high level of customer satisfaction primarily in the field of MS Waters solutions mainly in Malaysia.

 

The incumbent will also be responsible for inventory management, service contract sales and administration. This role requires travel throughout Malaysia and must demonstrate a strong focus on customer satisfaction as well as excellent technical and troubleshooting skills. As a member of the Waters Global Service organization, the incumbent will gain fruitful insights into this international service portfolio of a dynamic organization.

Responsibilities

  • Manage Installation, maintenance and support of customer solutions implementation primarily in LC/MS instruments in Malaysia
  • Deliver system level training at customer sites
  • Lead efforts to resolve open CIT & TI cases
  • Manage service inventory according to Waters policies
  • Maintain CIT database on a daily basis to document work performed
  • Maintain sound knowledge regarding the technology and customers' application demands
  • Work with Sales team in respect to  leads and any issues which would impact customer satisfaction or customer loyalty
  • Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

  • Diploma / Bachelor’s Degree in Electronic / Electrical Engineering, Chemistry or a science related field
  • Minimum 3 years of relevant experience in a similar position; advanced training in electronic, mechanical principles preferred
  • Excellent communication & interpersonal skills
  • Strong organizational & problem solving skills
  • Drive for Results, able to work independently, multi-task and prioritize based on business targets

 

 

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