Waters Corporation

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Regional Professional Service Business Manager, South

Regional Professional Service Business Manager, South

System ID 
7344
Company Name 
Waters Division
Category 
Field Service
Job Locations 
FR-78-Guyancourt
Employment Type 
Regular Full-Time
Job Location : Country (Full Name) 
France

More information about this job

Company Description

For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in more than 100 countries around the world.

 

Overview

Waters Corporation's Professional Services Organization is comprised of highly skilled, motivated and customer focused professionals that partner with customers to ensure successful utilization of Waters’ product suite.  As a regional professional services business manager you will be working for an industry leader committed to delivering Waters’ legendary service to our customers utilizing our scientific instrumentation and software.  In this role, you will have the opportunity to manage a team providing professional and/or technical expertise on Waters' innovative product suite for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries. As an equal opportunities employer, this role is open to any person irrespective of age, gender, race or religion.

 

We are currently seeking a Professional Services Business Manager who will be responsible for managing the field-based, professional services team of approximately 12 staff in one of the major European geographic regions. The three regions are Northern Europe (Ireland, UK and the Nordics), Southern Europe (France, Italy, Portugal and Spain) and Central Europe, comprising Belgium, Netherlands, Germany and Switzerland plus support of the Eastern European countries. You will work in collaboration with sales and service managers to successfully deliver all services required for professional services engagements with customers. Currently this team is responsible for consultation services, deployment and configuration services along with maintenance and support services delivered to customers using the whole Waters informatics product line.

Responsibilities

Responsibilities:

  • Customer Success is the key responsibility
  • Establish and maintain collaborative relationships with customers
  • Manage customer expectations, by communicating work performed and providing follow up plans if needed
  • Work closely with the regional sales and service teams to ensure customer success and legendary service
  • Drive regional Professional services revenue
  • Staff hiring, training and development
  • Resource management and scheduling
  • Provide monthly/quarterly/annual business reports for the team's performance and activities
  • Maintain sound knowledge regarding the technology and customers' application demands
  • Work with the sales teams in identifying future business development opportunities and needs for Waters solutions

Qualifications

Qualifications:

  • BS/BA in Computer Science, Chemistry or other science related field
  • Minimum of 5 years experience with Waters’ product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
  • Prior management experience preferred, but not required
  • Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
  • Travel is required (30-50%), includes local and overnight international travel.

Competencies:

  • Must possess a strong customer focus/passion
  • Interpersonal savvy, communicate with different expertise levels appropriately and change approach to meet customers’ needs
  • Business acumen and the ability to see the ‘big picture’
  • Personal sense of integrity and trust
  • Effective time management and organizational skills
  • Ability to lead and motivate staff
  • Excellent verbal and written communication skills
  • Good understanding of GMP/GLP requirements