Waters Corporation

Field Service Engineer

CH-AG-Baden-Daettwil
System ID
7357
Company Name
TA
Category
Field Service
Employment Type
Regular Full-Time
Switzerland

Company Description

As the world’s leading supplier of thermal analysis and rheology systems, TA Instruments is a fast growing and highly profitable division of an S&P 500 company, priding itself in innovation and an uncompromising commitment to customer support.  Our continued growth relies on recruiting and developing individuals that can make a positive contribution to our business.  For additional information about our high technology products sold to Fortune Global 500 companies and leading academic institutions and government laboratories around the world, visit our website at www.tainstruments.com

 

Headquartered in Delaware, with manufacturing sites in the US and Europe, we are represented in all of the major markets around the world with sales offices in the USA, Canada, Japan, India, China, Taiwan, South Korea, Brazil, Mexico, Australia and across Europe.

 

Overview

If you like traveling, interacting with customers first-hand, and the potential to earn target-based commissions, and be part of the Europe Service Organization, than this is your opportunity to join and contribute to this team.

Responsibilities

  • Provide customer support, install, calibrate, diagnosis and repair, and use all currently supported rheology &  thermal instrument models and accessories.  Gain a working knowledge of applications for these products
  • Provide detailed training to customers after installation, instructing them on hardware and software operation
  • Prepare a variety of reports and paperwork to document work in progress, completed work, and other necessary tracking paperwork; submit required paperwork on a timely basis to department management
  • Maintain up-to-date manuals, service tools, service documentation, inventory levels and other materials needed for effectiveness
  • Establish and maintain prompt professional communications, both written and verbal, with customers and internal resources
  • Provide information to customers regarding service products and offerings; effectively sell service products and contracts

Qualifications

  • Knowledge normally acquired through completion of a 4 year Bachelor's degree in electronics and 0-4 years in the service, repair and installation of instruments, or equivalent combination of education and experience.  Prior field service is highly desirable
  • Demonstrated analytical and problem solving skills
  • Demonstrated aptitude in the use of a variety of desktop computer hardware, operating systems (Windows XP, Windows 7), and applications software such as Microsoft Excel, Word, PowerPoint, and Outlook.  Working knowledge of networking also highly desirable.
  • Ability to organize and prioritize work activities and to handle multiple projects simultaneously
  • Ability to make practical decisions without appreciable direction or advance preparation
  • Valid driving license
  • Able to drive and stay out of home 2 to 3 days a week
  • Language: German/Swiss German and English are essential. French an asset.
  • Valid Swiss working permit.

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