Waters Corporation

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Chemistry Consumables Applications Support Specialist

Chemistry Consumables Applications Support Specialist

System ID 
Company Name 
Waters Division
Field Sales
Job Locations 
Employment Type 
Regular Full-Time
Job Location : Country (Full Name) 
United Kingdom

More information about this job

Company Description

For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in more than 100 countries around the world.



We are seeking an Applications Support Specialist who will be responsible for driving Waters Chemistry Consumables in our UK marketplace. Key metrics of your success in this role will include your ability to provide hands-on technical support in the laboratory to customers, and to successfully organise and execute practical demonstrations of our strategic chemistry consumables products across all markets, to ultimately deliver incremental sales revenue and benefit to our customers. Strong relationship-building skills, organisation and excellent communication skills are crucial to succeeding in this customer facing technical support role. You will utilise your strong Pharma/Biopharma background to deliver successful hands-on demonstrations in the laboratory for new and existing customers. You will have plenty of opportunity to collaborate with your colleagues to co-deliver complete workflow solutions.


This position can be based either in Waters Wilmslow (Cheshire) or Elstree (Hertfordshire) office.


  • Deliver chemistry consumables demos in Waters Elstree or Waters Wilmslow laboratories (covering application kits, columns and SPE products) 
  • Deliver on-site customer demos/workshops in collaboration with the consumables sales team
  • Support the implementation of consumables application kits in customer laboratories
  • Collaborate with the Instrument Demo Lab to provide hands-on support for chemistry applications as part of the complete workflow
  • Carry out laboratory projects that include feasibility studies, troubleshooting, new method/product evaluations and testing
  • Assist in training the Chemistry sales team




  • Minimum Bachelor’s Degree in Chemistry, Biology or related Life Science field of study
  • Recent years user experience of Liquid Chromatography and Mass Spectrometry instrumentation
  • Excellent communication and time management skills
  • Good analytical and problem solving skills
  • Solid team player with high degree of self-motivation
  • Excellent written, verbal and organizational skills including knowledge of Microsoft applications (Word, Excel, PPT)
  • Willingness to travel within the UK to deliver on-site customer demos/workshops and occasionally to Europe and US for training.

Nice to Have

  • Recent years user experience of Waters ACQUITY systems, Empower and MassLynx
  • Experience in large molecule chromatography techniques specifically Glycan Analysis, SEC, Protein and Peptide analysis
  • Experience in chromatography method development, SPE method development and solving separation problems 
  • Ability to troubleshoot and maintain equipment
  • Experience working with liquid handling automation technologies