Waters Corporation

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Senior Service, Support and Development Engineer

Senior Service, Support and Development Engineer

System ID 
Company Name 
Waters Division
Technical Support
Job Locations 
Employment Type 
Regular Full-Time
Job Location : Country (Full Name) 
United Kingdom

More information about this job

Company Description

For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in more than 100 countries around the world.




Waters Wilmslow site is the largest site globally committed to the support and development of Mass Spectrometry systems. This fantastic site is designed to create and support connectivity and efficiency by enabling us to embrace more collaborative ways of working and focus more on customer needs, quality and continual improvement in the way we innovate and design our products and systems.  This site not only brings advantages that benefit our own employees, but also provides a high-tech center for customers. 


A custom built Center of Excellence

Driving innovation in the birthplace of Mass Spectrometry
State of the art customer demonstration laboratories
Investing in world changing research development and manufacturing
Science in harmony with a sustainable world


The primary responsibility of this position is to provide ongoing remote support to users of Waters’ software products and the related application managers and systems. The role also provides support electronically (via various problem databases) as well as via the telephone. Although the primary responsibility is to support other Waters’ personnel world-wide, there is a need for direct customer interaction and support in some instances. This would include global travel as and when required.


Working alongside a dynamic team the successful candidate will get to work on cutting edge technology in order to make are customer successful. The focus will be on supporting Empower Enterprise network infrastructures.


  • Provide remote support for field-based engineers on issues relating to Waters applications software, PC hardware/software and networking.
  • Capture information that can be developed into knowledge base material. This material will be used in the longer term to assist in the support of the products as well as to provide information and knowledge to the customer and Waters personnel.
  • Represent the customer and support perspective, in meetings with other departments (such as Product Marketing, Development, RDEL, etc.) during the development process for new releases. This will involve many activities revolving around the development, deployment and support of the product.
  • Contribute to the review of technical communications documents and guides.
  • When required, in extreme cases, to visit customers to resolve software issues.




  • A Degree/HND (or equivalent) in a science related subject.
  • Proven IT or laboratory experience in a relevant environment.
  • Demonstrated interpersonal skills in a customer related field
  • An excellent knowledge of PC architecture and software - Microsoft operating systems and networking would be an advantage
  • Technical knowledge of the Waters Informatics product range with a minimum of 3 years’ experience. Experience working and supporting Empower Enterprise systems would be a key advantage.