Waters Corporation

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Field Service Engineer

Field Service Engineer

System ID 
Company Name 
Field Service
Job Locations 
Employment Type 
Regular Full-Time
Job Location : Country (Full Name) 

More information about this job

Company Description

As the world’s leading supplier of thermal analysis and rheology systems, TA Instruments is a fast growing and highly profitable division of an S&P 500 company, priding itself in innovation and an uncompromising commitment to customer support.  Our continued growth relies on recruiting and developing individuals that can make a positive contribution to our business.  For additional information about our high technology products sold to Fortune Global 500 companies and leading academic institutions and government laboratories around the world, visit our website at www.tainstruments.com


Headquartered in Delaware, with manufacturing sites in the US and Europe, we are represented in all of the major markets around the world with sales offices in the USA, Canada, Japan, India, China, Taiwan, South Korea, Brazil, Mexico, Australia and across Europe.


TA Instruments is a wholly owned subsidiary of Waters Corporation.


The Field Service Engineer will be responsible for the repair on site and also back office of the TPP products based on the instrument status. Would also need to travel to support on site repairs for EU if required 


  • Provides customer support; training, diagnoses and troubleshoots customer problems, assists with parts management issues.
  • Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for optimal performance.
  • Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for effectiveness.
  • Prepares a variety of paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits required paperwork on a timely basis to department management.
  • Establishes and maintains prompt professional communications with customers and internal resources.
  • Provides information to customers regarding service products and offerings; effectively sells service products and contracts.




  • Knowledge normally acquired through completion of a four (4) year degree in electronics, instrumentation or other closely related field or equivalent combination of education and experience. Prior field service experienceis highly desirable.
  • 4 – 6 years experience in the service, repair and installation of company produced and supported instruments and accessories. Prior experience with thermal and/or rheology products highly desirable.