Waters Corporation

Sr System Administrator

IN-KA-Bangalore
System ID
7522
Company Name
Waters Division
Category
Business Technology and IT
Employment Type
Regular Full-Time
India

Company Description

For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in more than 100 countries around the world.

 

Overview

This Desktop Support Specialist position has an important impact in regards to the corporate business applications,Under limited supervision, administer all aspects of the IT computing environment for all end users within Waters India.  Troubleshoot issues that occur within the IT infrastructure for all offices in India and develop solutions to those issues.

Responsibilities

  • Provide quality desktop support to end users, including support for hardware, software, printing, applications and training.
  • Maintain the integrity of the desktop computers through upgrades, support, security and new technology.
  • Image, setup and customize new or replacement computers with corporate IT standards.
  • Document processes and procedures as required.
  • Handle additional responsibilities as delegated by management.
  • Address all end user tickets and resolve these issues within the required SLA.
  • Weekend work and evening hours may be required on occasion.
  • 25% travel per year to subsidiaries is required.

Qualifications

  • BS in Computer Science and/or Associates Degree with Computer Science Certifications. with 5+ yrs for relevant IT Support experience
  • Experience with Windows 7 and 10 OS environment.
  • Experience with Symantec NetBackup or a related backup solution.
  • Working knowledge of Microsoft Office, Lotus Notes, SAP Gui and LANdesk.
  • Knowledge of Cyber Security best practices and Symantec anti-virus programs.
  • Ability to perform remote troubleshooting and provide clear instructions to users.
  • Excellent problem-solving and multi-tasking skills.
  • Customer-oriented attitude with exceptional communication skills.
  • Ability to perform basic Data Communication troubleshooting in case of ISP, MPLS, VPN, Wireless AP or Data Switch issues occur (with the guidance of the appropriate corporate IT groups).
  • Asset management experience, performing updates on day-to-day basis.
  • Able to provide mobile device support for iPhones per corporate standards and MDM solution.
  • ARCserve and LANdesk experience is a plus!

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