As the world’s leading supplier of thermal analysis and rheology systems, TA Instruments is a fast growing and highly profitable division of an S&P 500 company, priding itself in innovation and an uncompromising commitment to customer support. Our continued growth relies on recruiting and developing individuals that can make a positive contribution to our business. For additional information about our high technology products sold to Fortune Global 500 companies and leading academic institutions and government laboratories around the world, visit our website at www.tainstruments.com.
Headquartered in Delaware, with manufacturing sites in the US and Europe, we are represented in all of the major markets around the world with sales offices in the USA, Canada, Japan, India, China, Taiwan, South Korea, Brazil, Mexico, Australia and across Europe.
TA Instruments is a wholly owned subsidiary of Waters Corporation.
The success of the role is measured on your ability to provide correct diagnostics, maintain customer relationship and utilise your technical and chemistry skills in assisting the customer with relevant applications in their scope of work/research.
Purpose and Scope of Role:
- Covering part of Paris + east and north of France-Technicien SAV region Parisienne, nord et Est de la France
The scope of service provided to the customer base encompasses installation, performance maintenance, corrective repair and qualification of our portfolio of products in a blue-chip multi-sector environment. The role is customer facing and will require analysis and correction of systems installed on the customer’s premises. The success of the role is measured on your ability to provide correct diagnostics, maintain customer relationship and utilise your technical and chemistry skills in assisting the customer with relevant applications in their scope of work/research.
Focus on customer satisfaction metrics is a key priority. The role requires a 95% Customer Facing Activity and 5% Office Based Activity in which the post holder will focus time on corrective repair, inventory management, customer relationship management, and developing your product and technical knowledge to remain a competent engineer in a business as a leader in the sector