Waters Corporation

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Field Service Engineer

Field Service Engineer

System ID 
7662
Company Name 
Waters Division
Category 
Field Service
Job Locations 
NO-03-Oslo
Employment Type 
Regular Full-Time
Job Location : Country (Full Name) 
Norway

More information about this job

Company Description

For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,000 employees and is represented in more than 100 countries around the world.

 

Overview

Customer success is our mission.

Waters innovations enable significant advancements in areas like healthcare, the environment, food safety and water quality. We help customers make profound discoveries, optimize lab operations, deliver product performance and ensure regulatory compliance.  We are committed to achieve these goals through providing a challenging and team oriented work environment with great opportunities for professional and personal development.
We are now seeking to fill the position for a

 

Field Service Engineer, Olso Home Based

  • As a Field Service Engineer you will have a very varied working environment and be the face of Waters as you go out to customers every day.
  • You will play a key role in making Waters customers successful, and you will build a lot of trust with our customers.
  • You will work independently in the field but also be part of a very engaged team, with a strong focus on supporting fellow team members.

 

Responsibilities

  • Carry out routine maintenance, emergency repairs, installations and general technical support for users of Waters LC/MS Systems.
  • Deliver high quality service and support to customers.
  • Effective fault finding in areas of chemistry, mechanical and electronics.
  • Effectively manage own calls, administration and inventory.
  • Follow Waters routines with an emphasis on quality.
  • Act in a pro-active manner to assist Sales and Product Managers to identify and develop business potential for LC/MS.

 

 

 

Qualifications

Successful candidate is likely to have the following competencies:

  • Qualified to degree level in an engineering discipline, or equivalent level of experience
  • Life Science and/or chemical experience is favorable
  • A good communicator with a high level of customer focus
  • A keen interest and methodical approach to fault finding and problem solving
  • Drive and engagement to develop

 

Tasks:

 

  • Carry out routine maintenance, emergency repairs, installations, training and general technical support for users of Waters LC/MS Systems primarily in Norway but also the rest of the Nordics.
  • Travel nation-wide, spending several consecutive nights away from home as needed
  • Act in a pro-active manner to assist Sales to identify and develop business potential for LC/MS.
  • Continue to develop product/software knowledge as the role demands.

 

Travel:

  • This person must hold a current passport and be prepared to travel abroad at short notice not only during working hours but also occasionally at weekends.
  • This person must hold a valid drivering license.

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