Waters Corporation

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Online Support Engineer

Online Support Engineer

System ID 
7775
Company Name 
Waters Division
Category 
Field Service
Job Locations 
CN-Shanghai
Employment Type 
Regular Full-Time
Job Location : Country (Full Name) 
China

More information about this job

Company Description

For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in 100 countries around the world.

 

 

Overview

The Technical support team is primarily responsible for online customer support .

As an integral part of this team, the role of online support engineer is to handle customer request ,provide strong technical support to customer by remote tools. Waters is actively seeking a motivated individual as our online support engineer, who would work closely with customer and help to increase the customer satisfaction.

Responsibilities

Responsible to :

  • Handle customer requests by phone and other internal systems,troubleshoot within remote tools
  • Pass customer requests to relevant positions when unable to resolve online
  • Record each request details into internal system
  • Ensure highest level of customer satisfaction
  • Perform customer training or on-site service support (less than 20%)

 

Qualifications

Customer service experience and Waters Mass spectrometry using experience will be a plus

  • Bachelor Degree or above in analytical chemistry, pharmaceutical Analysis, electronic engineering or other relevant majors
  • 2-4 years working experience of analytical instruments
  • Excellent interpersonal and communications skills
  • Good computer skills in office software and fluent English in both spoken and written
  • Passionate in learning high-tech science
  • Ability to work successfully in a team environment

Ability to work under pressure