Waters Corporation

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Field Service Engineer

Field Service Engineer

System ID 
7868
Company Name 
TA
Category 
Field Service
Job Locations 
UK-London
Employment Type 
Regular Full-Time
Job Location : Country (Full Name) 
United Kingdom

More information about this job

Company Description

As the industry leader in the analytical instrument industry, TA Instruments prides itself in innovation and an uncompromising commitment to customer support.  Our continued growth relies on recruiting and developing individuals that can make a positive contribution to our business.  For additional information about our products, visit our web site at www.tainstruments.com.

 

Headquartered in Delaware, with manufacturing sites in the US and Europe, we are represented in all of the major markets around the world with sales offices in the USA, Japan, India, China, Taiwan, Korea, Australia and across Europe.

 

TA Instruments is a wholly owned subsidiary of Waters Corporation. 

 

 

Overview

This Field Service Engineer will be responsible for building customer relationships and maintaining complete customer satisfaction in the territory.  The successful candidate will engage customers, listen to their issues and needs, and work with them to bring about a resolution in an expedient and professional manner.

Responsibilities

  • Perform on-site installations of test systems, specifically focusing on training on ElectroForce WinTest software and general mechanical testing techniques

  • Provide Technical Support to Customers, Sales Reps and other Field Service Personnel

  • Perform on-site technical services, including troubleshooting and completing electrical or mechanical repairs

  • Perform on-site calibrations on a variety of sensors including but not limited to: load cells, displacement sensors and pressure sensors

  • Completing other production tasks: Checkout tests, factory calibration and/or electro-mechanical assembly depending on skills and proficiencies

  • Establish and maintain prompt professional communications, both written and verbal, with customers and internal resources

Qualifications

  • Knowledge normally acquired through completion of a four (4) year bachelor’s degree in mechanical or electrical engineering.  Prior field service experience is highly desirable but not required
  • Demonstrated analytical and problem solving skills
  • Excellent training and communication skills to effectively deal with customers and co-workers
  • Ability to organize and prioritize work activities and to handle multiple projects simultaneously
  • Ability to make practical decisions without appreciable direction or advance preparation
  • Ability to read and understand mechanical and electrical assembly drawings and schematics
  • Demonstrated aptitude in the use of a variety of desktop computer hardware, operating systems and applications software such as Microsoft Excel®, Word®, PowerPoint®, and Outlook®. Working knowledge of networking also highly desirable.
  • Must possess a valid driver’s license and be able to travel both by ground and air carrier
  • Must be able to lift up to and including 70lbs
  • Must be willing to travel approximately 80% - 90% of the time throughout Europe.
  • A Credit Card is required for travel purposes