For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 5,000 employees and is represented in 85 countries around the world.
Waters Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
The Customer Service Team Leader will be responsible for managing a team of three people. She/he will be responsible for training and supervising this team. This will be a hands on role, she/he will have their own territory to manage.
The Team Leader will ensure the highest customer satisfaction by timely response to customer requests and follow ups, support field engineers and work very close with all customer support involved departments. This individual will strike always a positive, and cooperative tone and attitude towards customers and colleagues. This role is to provide a highly professional and efficient service to our customers, to ensure customer expectations and service level agreement are met/exceeded.
We pride the success of our Service Administration function on being able to recognise and deliver quality service for our customers and we are seeking a like minded individual to join us in this dynamic role.
Customer focus – possess a passion and focus on providing service excellence, providing relevant solution that exceed our customer expectations, recognising the importance and value to the business and strives to continually improving the service experience