Waters Corporation

  • Service Engineer

    System ID
    8105
    Company Name
    Waters Division
    Category
    Field Service
    Job Locations
    AU-NS-Rydalmere
    Employment Type
    Regular Full-Time
    Job Location : Country (Full Name)
    Australia
  • Overview

    Based in Sydney, this is an individual contributor role that will be responsible for achieving high level of customer satisfaction in the field of Waters solutions.

     

    The incumbent will be responsible for installing and maintaining systems including liquid chromatography and Mass Spectrometry systems. This role requires approximately 20% travel throughout Australia and New Zealand and must demonstrate a strong focus on customer satisfaction as well as excellent technical and troubleshooting skills.  As a member of the Waters Global Service organization, the incumbent will gain fruitful insights into this international service portfolio of a dynamic organization.

     

    Responsibilities

    • Perform system Installation, maintenance and support of customer solutions on a range of Waters products ( LC, LC MS, HPLC/ UPLC, SFC, Informatics)
    • Deliver system level training at customer sites
    • Manage customer expectations and lead efforts to resolve open customer calls in the most appropriate and in a time sensitive manner
    • Manage service inventory according to Waters policies
    • Maintain "CIT" database on a daily basis to document work performed
    • Maintain sound knowledge regarding the technology and customers' application demands
    • Strong Ethics and Integrity
    • Work with Sales team in respect to  leads and any issues which would impact customer satisfaction or customer loyalty
    • Ensure that quality system procedures and Health & Safety standards are adhered to at all times

    Qualifications

    • Diploma / Bachelor’s Degree in Electronic / Electrical Engineering, Chemistry or a science related field
    • Minimum 3 years of relevant experience in a similar position
    • Excellent communication & interpersonal skills
    • Strong organizational & problem solving skills
    • Drive for Results, able to work independently, multi-task and prioritize based on business targets
    • Valid Driver's License in good standing is mandatory

    Competencies

    • Must possess a strong customer focus
    • Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers’ needs
    • Works responsibly and independently but also a keen team player when required 
    • Effective time management and organisational skills
    • System level approach to problem solving
    • Analytical mindset with a strong drive to resolve open issues
    • Excellent verbal and written communication skills

     

    Company Description

    Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for nearly 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.

     

    Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.

     

    Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

     

     

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