Waters Corporation

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Field Service Engineer

Field Service Engineer

System ID 
8115
Company Name 
TA
Category 
Field Service
Job Locations 
KR-Seoul
Employment Type 
Regular Full-Time
Job Location : Country (Full Name) 
Korea, South

More information about this job

Company Description

As the industry leader in the analytical instrument industry, TA Instruments prides itself in innovation and an uncompromising commitment to customer support.  Our continued growth relies on recruiting and developing individuals that can make a positive contribution to our business.  For additional information about our products, visit our web site at www.tainstruments.com.

 

Headquartered in Delaware, with manufacturing sites in the US and Europe, we are represented in all of the major markets around the world with sales offices in the USA, Japan, India, China, Taiwan, Korea, Australia and across Europe.

 

TA Instruments is a wholly owned subsidary of Waters Corporation.

 

Overview

This is an individual contributor role that will be responsible for achieving high level of customer satisfaction primarily in the field of Waters solutions mainly in South Korea region.

 

The incumbent will be responsible for inventory management, service contract sales and administration.  This role requires approximately 100 % travel throughout territory and must demonstrate a strong focus on customer satisfaction as well as excellent technical and troubleshooting skills.  As a member of the Waters Global Service organization, the incumbent will gain fruitful insights into this international service portfolio of a dynamic organization.

Responsibilities

  • Manage Installation, maintenance and support of customer solutions implementation primarily in Thermal and Rheology instruments in its own territory
  • Deliver system level training at customer sites
  • Lead efforts to resolve open CIT & TI cases
  • Manage service inventory according to Waters policies
  • Maintain CIT database on a daily basis to document work performed
  • Maintain sound knowledge regarding the technology and customers' application demands
  • Work with Sales team in respect to  leads and any issues which would impact customer satisfaction or customer loyalty
  • Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

  • Diploma / Bachelor’s Degree in Electronic / Electrical Engineering, Chemistry or a science related field
  • Minimum 3 years of relevant experience in a similar position; advanced training in electronic, mechanical principles preferred
  • Excellent communication & interpersonal skills
  • Strong organizational & problem solving skills
  • Drive for Results, able to work independently, multi-task and prioritize based on business targets

Competencies

 1. Good personal character

 2. Having an experienced service engineer

 3. Specialized in polymer Science and Electronics or related to department