Waters Corporation

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EMEAI - Customer Service Specialist (Field Service Engineer)

EMEAI - Customer Service Specialist (Field Service Engineer)

System ID 
Company Name 
Waters Division
Field Service
Job Locations 
NL-AJ Etten-Leur
Employment Type 
Regular Full-Time
Job Location : Country (Full Name) 

More information about this job

Company Description

For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in more than 100 countries around the world.



Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a Customer Service Specialist to support the very successful growth of our businesses across the Netherlands. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.


As Customer Service Specialist, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrates a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”.  This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets. 



  • Deliver high quality service and support to customers, both face to face and remotely in The Netherlands and occasionally in the Benelux/Central Europe region.
  • Installation, performance maintenance, troubleshoot, repair, qualification, training and support of Water's product suite (LC, LCMS).
  • Provide training and guidance to customer to ensure they maintain compliance and ensure the smooth safe operation of Waters equipment in their laboratories.
  • Manage the customer relationship and liaise as appropriate with the relevant sales account manager for the customer, ensuring key focus on the customer and their needs are met.
  • Effectively manage administration and inventory ensuring you optimize your time and delivery against the metrics set within the business.
  • Follow Waters HSE, quality and code of conduct with diligence and ensure that HSE requirements of customer sites are adhered to (in particular any Protective Personal Equipment is worn and in good condition). Work effectively across the matrix structure of the business and within the Central Europe Region Service Team.
  • The role may require overnight stays including international travel for training or support in other countries.


  • Demonstrates a “can do” attitude, and presents themselves as an “ambassador” of Waters in the most professional way.
  • Chemical and/or technical background preferably with at least a BSc degree.
  • An understanding/knowledge of HPLC, UPLC, MS, clinical applications and GMP/GLP requirements.
  • A good communicator with a high level of customer focus, who enjoys personal interaction and relationship building with customers.
  • Will work under supervision and support of others and embrace training and support to facilitate continuous learning of Waters products, services and customer satisfaction methodologies
  • Self motivated with good organizational/time management skills and strong ability to work independently.
  • A methodical approach to problem solving.
  • Effective fault finding in areas of chemistry applications, mechanical and electronic products.
  • Ability to work under pressure against tight deadlines.
  • An ability to identify and lead a customer enquiry established whilst on site through to the sales team.
  • Continuous development of product/software knowledge.
  • Excellent verbal and written communication skills in Dutch and English.
  • An EU driving license and EU passport is mandatory, together with a disclosure of any criminal convictions. Our customers may work in sensitive and confidential government areas.