Waters Corporation

  • Informatics Customer Support Specialist (Nordics)

    System ID
    Company Name
    Waters Division
    Hidden (201811)
    Job Locations
    Employment Type
    Regular Full-Time
    Job Location : Country (Full Name)
  • Overview

    Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking a Informatics Customer Support Specialist to support the very successful growth of our businesses across Northern Europe Professional services. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. Our talented Professional Services teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.


    As Informatics Customer Support Specialist, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrates a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”.  This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets. 


    • Delivering high quality and efficient Informatics services, support and deployment to our customers including technical support, Customer training and Informatics Deployments of our portfolio of software products in a blue-chip multi-sector environment. Both face to face and remotely;
    • Assist customers with design of IT infrastructure required to support enterprise level implementations of Waters Informatics solutions (full training given)
    • When on customer site through correct diagnostics or observation ensure compliance to relevant legislation surrounding the product and its use;
    • Providing training and guidance to customer to ensure they maintain compliance and enable optimal operation of Waters equipment in their laboratories;
    • Maintaining customer relationship and liaising as appropriate with the relevant sales account manager for the customer, ensuring key focus on the customer and their needs are met;
    • Effectively handling customer calls, ensuring you optimize your time to deliver against metrics set within the business;
    • Adhering to Waters and customers relevant Health, Safety and Environment requirements when on site and as an individual employee;
    • Working effectively across the matrix structure of the business and within the Regional Professional Services Team;
    • Any other additional tasks consummate with the level and scope of the role as deemed by management of Waters.




    • Bachelor's degree in Life Science discipline or Computer Science



    • At least 3 years successful experience working within Pharmaceutical industry;
    • A keen understanding of the Pharmaceutical industry regulatory landscape;
    • A demonstrated interest and experience working with Instrument focused analytical software (Waters Empower experience preferable)
    • Successful track record of training others



    Company Description

    Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.

    Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.

    Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.



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