Waters Corporation

  • Applications Chemist , Customer Success Team UK/EI

    System ID
    Company Name
    Waters Division
    Technical Support
    Job Locations
    Employment Type
    Temporary Full-Time
    Job Location : Country (Full Name)
    United Kingdom
  • Company Description

    For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in 100 countries around the world.




    This position is an exciting opportunity for a Scientist who is looking to expand his/her career by applying their technical skills as member of Waters dynamic  UK and Irish  Sales organization.



    Working within the UK/IRE Northern European demo lab  team as part of  regional customer success team   the successful candidate will  play a significant role in  supporting the  UK and Irish MS instrument sales opportunities. The position is Applications Laboratory based  within the purpose built  ultra -modern MS facility in Wilmslow, Cheshire . This is an exciting role combining customer facing activities  with hands on  LC separations and LCMS analysis. Day to day activities will include  analysing customer samples,  showcasing state of the art LC and LC/MS instrumentation and software n to customers, interacting closely with sales organisation and field support groups. Although this role is lab based there will be some travel expected  ( approximately 25- 30%) related   with onsite visits in support of sales activities  and customer training.


    The ideal candidate combines excellent scientific skills with strong commercial business acumen, and the desire to contribute to the customers’ success by helping them choose the best system solution from Waters product portfolio to address the customers’ analytical challenges.



    • Work closely with Field Sales operations to provide credible and impartial consultancy and technical support in a fast paced pre- and post sales environment.
    • Collaborate with the team of Account Managers in identifying  the customer’s requirements, and design analysis that showcase the superior capabilities of Waters product portfolio in line with the customers’ goals.
    • Perform instrument demonstrations and provide expert advice to customers during the sales process, focusing on how Waters system solutions will address and benefit the customer’s needs.
    • Ensure that the equipment, analysis and customer demonstrations are properly prepared, in order to guarantee the highest level of customer experience in a timely manner.
    • Perform system and application training as well as technical support to customers after the instrument   has been installed.
    • Conduct internal Waters Solutions Training to Field Sales Operations
    • To ensure full compliance with the requirements of the Quality system and Health and Safety standards


    • .A degree in a Life Science with demonstrable industry experience  during higher degree or relevant experience gained within an analytical industrial or commercial  laboratory
    • Experience with the development of LC/UV  and LC/MS methodology and the use/ operation of Empower Software preferable
    • Experience  of Quantitative LCMSMS analysis and proficient use of MassLynx  is  desirable
    • Candidates must have excellent written and verbal communication skills and  be experienced with PC systems
    • Must be able to travel up to 25-30 % in UK/EI region
    • Approachability and Interpersonal savvy



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