Waters Corporation

  • Benelux Application Specialist

    System ID
    8637
    Company Name
    Waters Division
    Category
    Field Support
    Job Locations
    BE-Zellik | NL-AJ Etten-Leur
    Employment Type
    Regular Full-Time
    Job Location : Country (Full Name)
    Belgium
  • Company Description

    For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in more than 100 countries around the world.

     

    Overview

    This position is an exciting opportunity for a scientist who is looking to expand his/her career by applying technical skills as a member of the dynamic Waters Benelux Sales organization.

    Working within the Benelux application team and as part of the broader regional customer success team, the successful candidate will play a significant role in supporting the HPLC, UPLC and LC/MS instrument sales opportunities. This is an exciting role combining customer facing activities with hands on LC and LC/MS analyses. Day to day activities will include analyzing customer samples, showcasing state of the art LC and LC/MS instrumentation and software to customers, interacting closely with the sales and service organization. This role involves travel (approximately 30-40%) related with onsite visits in support of sales activities and customer training.

    The ideal candidate combines excellent scientific skills with strong commercial business acumen, and the desire to contribute to the customers’ success by helping them choose the best system solution from Waters product portfolio to address the customers’ analytical challenges.

    Responsibilities

    • Work closely with the sales operations to provide credible and impartial consultancy and technical support in a fast paced pre- and post sales environment. Collaborate with them in identifying the customer’s requirements, primarily in the field of (Bio)Pharmaceutical, Food & Environmental, Clinical applications, and design analysis that showcase the superior capabilities of Waters product portfolio in line with the customers’ goals.
    • Perform instrument demonstrations and provide expert advice to customers during the sales process, focusing on how Waters system solutions will address and benefit the customer’s needs. Ensure that the equipment, analysis and customer demonstrations are properly prepared, in order to guarantee the highest level of customer experience in a timely manner.
    • Perform training as well as application support to customers after the instrument has been installed, both face to face and remotely.
    • Effectively manage own planning, customer calls and administration ensuring you optimize your time and delivery against the metrics set within the business.
    • The role may require overnight stays to facilitate support of customer environments and specific customer projects that fall outside of normal working hours.
    • Working effectively across the matrix structure of the business and within the Regional Customer Success Team.

     

    Qualifications

    • A Master or PhD degree in a Life Science (Chemistry, Pharmacy...)
    • Experience with the development of HPLC, UPLC and LC/MS methodology and the use/operation of Empower and MassLynx Software is important.
    • Candidates must have excellent written and verbal communication skills in Dutch, English and preferably also French.
    • Demonstrates a “can do” attitude, and presents themselves as an “ambassador” of Waters in the most professional way.
    • A good communicator with a high level of customer focus, who enjoys personal interaction and relationship building.
    • A methodical approach to problem solving.
    • Ability to work under pressure against tight deadlines.
    • Continuous self-development of product/software knowledge.

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