Waters Corporation

  • EMEAI - Customer Service Specialist (Field Service Engineer)

    System ID
    8649
    Company Name
    Waters Division
    Category
    Field Service
    Job Locations
    SE-Stockholm
    Employment Type
    Regular Full-Time
    Job Location : Country (Full Name)
    Sweden
  • Company Description

    For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in more than 100 countries around the world.

     

    Overview

    Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a Customer Service Specialist to support the very successful growth of our businesses across Sweden and Norway. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.

     

    As Customer Service Specialist, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrates a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”.  This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets. 

     

    We are looking to base this position in South Stockholm, with a primary focus to support our customer base in this region.

    Responsibilities

    • Delivering high quality and efficient services and support to our customer including installation, performance maintenance, repair and qualification of our portfolio of products in a blue-chip multi-sector environment, both face to face and remotely;
    • Planning and delivering New Product Implementation, Scheduled Performance Maintenance, Qualification, System Relocations and Technology/Software Upgrades in conjunction with our other customer specialists;
    • When on customer site through correct diagnostics or observation ensure compliance to relevant legislation surrounding the product and its use;
    • Providing training and guidance to customer to ensure they maintain compliance and enable smooth safe operation of Waters equipment in their laboratories;
    • Maintaining customer relationship and liaising as appropriate with the relevant sales account manager for the customer, ensuring key focus on the customer and their needs are met;
    • Effectively handling customer calls, administration and inventory ensuring you optimize your time and delivery against the metrics set within the business;
    • Adhering to Waters and customers relevant Health, Safety and Environment requirements when on site and as an individual employee;
    • Working effectively across the matrix structure of the business and within the Regional Service Team;
    • Any other additional tasks consummate with the level and scope of the role as deemed by management of Waters.

    Qualifications

    Education:

    • You hold an Engineering degree in relevant subject matters;

    Experience:

    • Successful experience in LC or MS;
    • An understanding of GMP/GLP requirements; 

    Competencies:

    • Highly passionate individual with charisma, perseverance and determination, enjoys personal interaction and relationship building with key customers;
    • Customer focussed with very good listening skills;
    • Ability to understand, interpret and communicate complex technical issues;
    • Good interpersonal skills with a positive sense of humour and willingness to contribute as part of an integrated sales/service organisation;
    • Good priority setting and organisational skills;
    • A methodical approach to problem solving;
    • An ability to identify and lead a customer enquiry established whilst on site through to the sales team;
    • Keen mind on continuous development of product/software knowledge as well as on personal soft skills;
    • Proficient in English and Swedish;

    Travel:

    • A clean driving license and a valid passport will be required;
    • This territory-based position includes travelling within your designated territory, and occasional travels to other countries for activities such as training, local business support, meetings and governance of department.
    • A disclosure of any criminal convictions may be required as some of our customers work in sensitive and confidential government areas.

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