Waters Corporation

  • Service Engineer

    System ID
    Company Name
    Waters Division
    Field Service
    Job Locations
    HK-Hong Kong
    Employment Type
    Regular Full-Time
    Job Location : Country (Full Name)
    Hong Kong
  • Overview

    This is an individual contributor role that will be responsible for achieving high level of customer satisfaction primarily in the field of Waters solutions mainly in Hong Kong & Macau egion.


    The incumbent will be responsible for inventory management, service contract sales and administration.  This role operates in the field; the appointee will mainly travel to customers' sites for work. 


    If you demonstrate a strong focus on customer satisfaction as well as excellent technical and troubleshooting skills, we'd like to hear from you!  As a member of the Waters Global Service organization, you will gain fruitful insights into this international service portfolio of a dynamic organization.


    • Manage Installation, maintenance and support of customer solutions implementation primarily in LC / MS instruments 
    • Deliver system level training at customer sites
    • Lead efforts to resolve open CIT & TI cases
    • Manage service inventory according to Waters policies
    • Maintain CIT database on a daily basis to document work performed
    • Maintain sound knowledge regarding the technology and customers' application demands
    • Work with Sales team in respect to  leads and any issues which would impact customer satisfaction or customer loyalty
    • Ensure that quality system procedures and Health & Safety standards are adhered to at all times


    • Bachelor’s Degree in Electronic / Electrical Engineering, Chemistry or a science related field
    • Minimum 3 years of relevant experience in a similar position; advanced training in electronic, mechanical principles preferred
    • Excellent communication & interpersonal skills
    • Strong organizational & problem solving skills
    • Drive for Results, able to work independently, multi-task and prioritize based on business targets



    Company Description

    Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for nearly 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.


    Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.


    Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.




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