Waters Corporation

  • Waters Consumable Technical Support Specialist, Consumables Group, Europe

    System ID
    8796
    Company Name
    Waters Division
    Category
    Technical Support
    Job Locations
    BE-Zellik
    Employment Type
    Regular Full-Time
    Job Location : Country (Full Name)
    Belgium
  • Company Description

    For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in more than 100 countries around the world.

     

    Overview

    Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a European Consumable Technical Support Specialist.

    You will be working as part of a multicultural, close-knit team of highly-trained world-class chromatography experts, providing telephone/e-mail support for Waters European customers, and internal personnel who require technical assistance.

     

    Responsibilities

    • A strong European multicultural and linguistic understanding is required.
    •  Provide technical assistance via the telephone/e-mail to Waters Corporation customers, potential customers, and Waters employees in the following areas: product information, troubleshooting, and applications support with respect to Waters Consumable products (LC columns (HPLC, UHPLC or UPLC), sample preparation devices, analytical standards & reagents, and associated items.
    •  Evaluate product quality or customer satisfaction issues to determine whether the problem is product, application, or user related. Initiate the replacement of product under warranty if appropriate. Relay information to the appropriate internal groups.
    •  Document all interactions in the appropriate call tracking system.
    • Continuously update and expand knowledge of Waters’ products and applications, as well as competitive offerings, market trends, and Chromatography literature.
    • Qualify sales leads as appropriate and forward them to the appropriate field or in-house sales representative(s).
    • This is an office based role. Occasional travel may be required.

    Qualifications

    The Waters Consumables Group is a dynamic team that builds on a keen understanding of the customer challenges and needs, and continuously drives for their success, Thus:

    • Master English and at least 1 main European language (German and/or Italian preferred).
    • B.S. or B.A. with course work in biochemistry, chemistry, biology or engineering or a strong technical background and a good working knowledge of Water's consumable products.
    • Liquid Chromatography and/or SPE method development with troubleshooting and at least 2-3 years experience in a relevant position.
    • Strong interpersonal skills.
    • Polished communication skills, both written and verbal.
    • Listening, typing and reporting capabilities.
    • Strong telephone communication expertise/skills.
    • Problem solving through analytical approach.
    • Passionated about sciences and customer satisfaction.

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