Waters Corporation

  • Service Manager

    System ID
    Company Name
    Waters Division
    Field Support
    Job Locations
    MX-DF-Col Acacias, C.P.
    Employment Type
    Regular Full-Time
    Job Location : Country (Full Name)
  • Company Description

    Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professional that are technical experts on Waters’ product suite.

    Position to be located either in Mexico City or Guadalajara, high availability to travel around the North of Mexico


    As a Regional Service Manager working for an industry leader, you'll provide management support to a team of field service engineers that are committed to ensuring Waters’ renowned service for our customers who utilize our scientific instrumentation and software.

    Waters Corporation is currently seeking a highly skilled, motivated professional to join our world-leading Field Services Organization managing a service team in the North Region of Mexico.

    In this challenging role, you'll have the opportunity to recruit, develop, train, and manage a team.



    • Demonstrate leadership by motivating, recruiting, training, and developing a team of Field Service Professionals who are responsible for providing renowned service and support to our customers
    • Ensure team exceeds customer satisfaction resulting in after sales revenues to meet/exceed annual goals
    • Meet on a regular basis with new and existing customers to review service metrics and sell Waters solutions
    • Ensure compliance in all areas of Service Operations for both service delivery and administration
    • Work closely with the Sales, Support and internal teams based in Mexico to ensure Field Engineer and Customer success

    • Be a role model and embed Waters behaviors that are part of our Employee Success Model: Authentic, Enterprise Minded, Outside-In Thinkers, Agile, People-Focused


    • BS/BA in Chemistry or Biology, engineering or other science related field
    • Sales experience is a plus
    • Valid Driver's License, Passport and US Visa are in good standing is mandatory
    • Overnight travel as required including international travel for training
    • Ability to translate data into actionable information
    • Create a culture of accountability, while empowering team members
    • Excellent verbal and written communication skills in English and Spanish


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